Onboarding Configuration Success Analyst

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

About The Configuration Success Analyst (EMEA) Role…

You will be responsible for managing, configuring, and maintaining SiteMinder solutions to ensure secure and efficient access management. Key responsibilities include troubleshooting authentication and authorization issues, optimizing system performance, and collaborating with cross-functional teams to support business needs.

Ideal candidates possess strong technical expertise in identity and access management systems, with a commitment to delivering secure and scalable solutions.

What Youll Do...

• Provide back-end technical support for SiteMinder products to internal and external customers.
• Help customers configure and optimize the platform to support their business and guest acquisition strategy.
• Troubleshoot authentication, configuration, and system issues to ensure smooth performance.
• Deliver excellent onboarding and customer support via phone, email, and other channels.
• Manage and resolve cases in line with SLAs and KPIs, ensuring accurate CRM documentation.
• Collaborate with cross-functional teams to improve processes and customer experience.
• Support customers across the Europe, Middle East, and Africa (EMEA) region.
  
  

What You Have...

• Eagerness to learn and grow. Fresh graduates and early-career professionals are welcome to apply.
• A customer-first mindset with strong problem-solving skills.
• Excellent English communication skills, both written and verbal.
• The ability to analyze issues, troubleshoot effectively, and work across multiple systems.
• Comfort working in a fast-paced, KPI-driven environment.
• A collaborative and adaptable attitude, with a focus on delivering great customer experiences.
• Flexibility and willingness to support EMEA business hours in a hybrid work set-up
  
  

Our Perks & Benefits…

• Hybrid working model (in-office & from home)
• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement
  
  

Does this job sound like you? If yes, wed love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

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