Customer Service Order Entry And Invoicing Specialist WFH Night Shift

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Order Entry & Invoicing Specialist

Work setup & shift: WFH, Night shift

Why join MicroSourcing? You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on Day 1, plus one or more dependents, paid time off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As a Customer Service Order Entry & Invoicing Specialist, you will:

• Receive customer orders primarily through email and accurately enter order information into the company's specialized manufacturing platform.
• Process and print required reports from the system following established procedures.
• Perform invoice data entry and verify incoming invoice information for accuracy and completeness.
• Enter verified invoice data into the system while ensuring compliance with established processes and procedures.
• Manage a shared inbox for customer orders, invoices, and related communications.
• Respond to customer queries primarily through email and provide accurate information or appropriate follow-up as needed.
• Support internal team members with the order processing workflow, including assisting with established processes and resolving routine order-related concerns.
• Maintain organized documentation and filing of processed orders, invoices, reports, and related records.
• Consistently follow established procedures when processing orders and invoices to maintain accuracy and data quality.
• Handle a high volume of transactional and repetitive tasks while maintaining attention to detail and meeting expected processing requirements.
• Learn and effectively use company-specific systems through training, shadowing, and video tutorials.
  
  

Non-negotiables

What You Need:

• Data entry experience with a strong focus on accuracy and attention to detail.
• Ability to learn and consistently follow specific and repetitive processes.
• Comfortable working with specialized software platforms, with training provided.
• Strong organizational and documentation skills.
• Reliable, detail-oriented, and consistent work ethic.
• Ability to follow established procedures and workflows accurately.
• Willingness to undergo training through shadowing, guided instruction, and video tutorials.
• Strong transactional processing mindset; deep accounting knowledge is not required.
• Experience with system/data entry and handling information across multiple platforms.
• Proficiency in MS Office Suite, particularly Excel and PDF-based documents.
• Comfortable using Teams/Chat and phone-based authentication as part of daily workflows.
• Ability to manage approximately 50–60 customer orders and 50–60 invoices per week while maintaining accuracy and quality.
  
  

Preferred Skills And Expertise

• Experience in order entry, invoice processing, administrative support, data processing, or customer service operations.
• Experience managing a shared inbox and processing customer communications through email.
• Familiarity with ERP, order management, invoicing, manufacturing, or other specialized business systems.
• Experience working in a process-driven environment with high-volume transactional tasks.
• Strong ability to prioritize and organize multiple incoming orders, invoices, and requests.
• Experience with ChemPax, a web-based chemical manufacturing system, is an advantage but not required.
• Experience in a chemical manufacturing, distribution, or similar transactional environment is an advantage.
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

At MicroSourcing, we believe in helping you discover your 100% YOU. We foster an inclusive workplace where everyone is encouraged to bring their authentic selves to work, collaborate with others, and build meaningful career opportunities.

For more information, visit www.microsourcing.com

Terms & conditions apply.

---