Application Support

Job Description

Job Description

• Acknowledge and respond to incidents within SLA timelines
• Receive, log, and classify incidents based on Impact, Severity, and Priority (P1–P5)
• Perform initial diagnosis of application issues including DIFY agent availability, workflow execution, AI chatbot responses, execution logs, and SharePoint document ingestion
• Escalate incidents to L2 within defined OLA timelines with complete details
• Provide regular status updates based on incident priority
• Follow approved support procedures, runbooks, and escalation processes
• Maintain and update knowledge base articles and troubleshooting guides
  
  

Qualifications

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 1–3 years of experience in Application Support, Service Desk, or Enterprise IT Support
• Understanding of web-based applications and workflow-driven systems
• Familiarity with RESTful APIs, SaaS platforms, and document management systems (e.g., SharePoint)
• Basic understanding of Python logs and execution output
• Exposure to AI chatbot or AI-based platforms
• Experience supporting workflow-based or RAG systems is a plus
• Familiarity with SLA/OLA-driven support environments
• Ability to explain technical issues to non-technical users
• Strong verbal and written communication skills
• Can work Fully Onsite (San Miguel, Manila)
  
  

Job Details

Role Level: Entry-Level Work Type: Full-Time Country: Philippines City: Metro Manila Company Website: http://www.questronix.com.ph Job Function: Information Technology (IT) Company Industry/

Sector: IT Services and IT Consulting

What We Offer

About The Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether youre hunting for your Next Job Opportunity or Looking for Potential Employers, were here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.

---