Operations Coordinator

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Responsibilities

The Operations Coordinator role is essential for maintaining operational efficiency ensuring that teams are aligned with organisational goals and function effectively. They act as a central hub for administrative and operational support by collecting operational data, tracking key performance indicators (KPIs), and generating reports to inform management decisions and monitor efficiency.

Activities

• Business performance reporting
• HSEQ engagement performance tracking and management
• Technical competency framework management
• Training calendar management and coordination
• Compulsory training compliance monitoring
• Support and tracking of PM certification process
• Approved reviewer status audit and review
• Scheduling of Project Quality Health Checks
• FTE tracker management
• Support consistent use of Resource Planner
• Sales pipeline hygiene management
• Win/Loss reporting
• Monitoring client feedback activity
• Key account performance tracking
• Support of capability statements and marketing collateral
• Support of bid collateral library 
• Support of thought leadership content generation and branding initiatives
• Establishment and maintenance of business unit SharePoint site
• Tracking of business unit reward and recognition program
• Support of continuous improvement initiatives
• Strategic initiative tracking and administration
• Act as a key point of contact to engage with other GCC support functions and the E&E GCC lead

Qualifications

Skills

• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Attention to detail and problem-solving capabilities
• Proficiency with office software, project management tools, and data tracking systems
• Ability to work independently and collaboratively across teams