Branch Ambassador

Position: Branch Ambassador

Office Location: Wack-Wack, Mandaluyong City

Job Type: Regular

Duties And Responsibilities

• Drive digital adoption by promoting UB Online, ensuring branch utilization of digital channels, and identifying opportunities for cross-selling products and services.
• Lead customer experience initiatives by ensuring high service standards, resolving complaints promptly, and continuously improving client satisfaction.
• Ensure governance, compliance, and operational efficiency by managing transactions, monitoring accounts, enforcing controls, and meeting SLA requirements.
• Supervise and develop Junior Ambassadors through coaching, performance management, and fostering a strong team culture.
• Support branch productivity and operations by monitoring expenses, maintaining facilities and equipment, ensuring security, and driving cost-efficiency and process improvements.