Back to listing

Retail Project Management And Installation Lead

Talentmate

Philippines

21st November 2025

2511-20372-10

Job Description

Monitor the post-sale pipeline: from warehouse release to completed installation
Coordinate with logistics and technical teams to align schedules, resolve delays, and ensure handover quality
Track and drive On-Time-In-Full (OTIF) performance across all store-generated sales
Ensure seamless handover to the customer, including education, documentation, and satisfaction check
Manage escalations from stores or customers and close them in coordination with the relevant team
Analyze recurring issues, create action plans, and recommend improvements in the post-sale process
Submit weekly reports on installation performance and resolution rates

Experience: Background in project coordination, logistics, aftersales, or fulfillment; ideally with customer-facing exposure

Skills: Organized, timeline-driven, and detail-oriented with strong follow-through

Technical Proficiency: Comfortable using tracking sheets, service dashboards, and cross- department tools

Personality Traits: Proactive, calm under pressure, solution-oriented communicator

Cultural Fit: Understands premium service expectations; bridges frontline and backend teams with empathy and accountability

Job Details

Role Level:	Associate	Work Type:	Full-Time
Country:	Philippines	City:	Makati National Capital Region
Company Website:	http://www.smegphilippines.com	Job Function:	Sales
Company Industry/ Sector:	Retail

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.