Customer Service Assistant 21O25

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. As the first point of contact, the Customer Service Assistant will handle customer queries, manage customer accounts, and collaborate with various departments to ensure a smooth customer experience. The successful candidate will have excellent communication skills, a positive attitude, and the ability to solve problems efficiently. If you are passionate about helping others and looking for an opportunity to grow in the customer service field, this position is perfect for you!

Responsibilities

• Answer incoming customer inquiries promptly and accurately through various communication channels.
• Provide solutions and information related to products, services, and company policies.
• Manage and update customer accounts, ensuring all information is current and correct.
• Collaborate with product and sales teams to understand product details and customer needs.
• Escalate complex or unresolved issues to higher-level teams or supervisors when necessary.
• Record customer interactions and transactions accurately in the customer service database.
• Participate in ongoing training sessions to stay updated on products and services.
• Maintain a positive and professional demeanor in all customer interactions.
• Assist with the implementation of customer retention and satisfaction initiatives.
• Respond to customer feedback, both positive and negative, to improve service offerings.
• Coordinate with the logistics department to track and ensure timely delivery of products.

Requirements

• High school diploma or equivalent; further education is a plus.
• Prior experience in a customer service role or similar environment.
• Strong written and verbal communication skills in English.
• Ability to multi-task and handle a fast-paced work environment efficiently.
• Proficiency in using CRM systems and Microsoft Office applications.
• Excellent problem-solving skills and attention to detail.
• Customer-focused mindset with a commitment to achieving high customer satisfaction.