Customer Support And Sales Representative - Iloilo

The customer service representative is responsible for acting as a liaison between customers and the company. Provide product/service information and resolve any emerging problems that customers might face with accuracy and efficiency.

Why choose Asurion?

Next Level Pay: Earn ₱26,900/₱36,200 monthly salary PLUS unlimited sales incentives (incentives are based on performance).

Free Daily meals: Complimentary meals every day.

Work-Life Balance: Up to 30 days paid time off (convertible to cash) 

Future planning: Life insurance + retirement plan 

And more: Transportation, rice, and other allowances 

What You’ll Do:

• Be the Voice of Support: Handle inbound and outbound communications, assisting customers with setting up applications, networks, and various technologies. Make a real impact in customers’ daily lives.
• Offer Solutions and Drive Sales: Identify and recommend products or services to match customers needs, suggesting upgrades or additional services to enhance their experience.
• Passion for Growth: We invest in your development with ongoing training and opportunities for advancement. Seek opportunities to learn new skills and turn feedback into action.
• Tech Expert & Trendsetter: Provide expert guidance while troubleshooting devices like laptops, smartphones, and more.
• Engage and Educate: Identify customer needs and educate them about their devices and software by staying updated on the latest tech trends.
• Deliver Exceptional Service: Ensure every interaction meets our quality standards, aiming for the highest customer satisfaction to drive our Net Promoter Score (NPS).
• Act as One Team: Work cross-functionally amongst colleagues and clients, sharing knowledge and supporting collective success.
• Embrace Divine Discontent: Lean into the challenges a dynamic work environment presents with a "can-do" spirit, even when faced with complex issues.
  
  

• Must be 18 years or older.
• Must have at least 6 months in a call center sales program.
• Must have at least 2 years in a call center customer service role.
• Must have experience with voice support programs/account
  
  

• Passion for customer service and technology.
• Ability to quickly learn new tech and tools.
• Empathy, patience, and problem-solving skills.
• Strong understanding of major operating systems and consumer technologies.
• Proven ability to handle customer queries efficiently and adapt to changes.