IT Specialist - ERP Support

Summary

The ERP Support will manage BAU support with our Managed Service Provider (MSP), support implementations, and ensure ERP systems are optimized, secure, and well-integrated with dnata’s broader application landscape.

Duties And Responsibilities

• Provide day-to-day support across ERP and related modules (Procurement, FI/CO, Payroll, SuccessFactors).
• Proactively manage BAU incidents, requests, and enhancements with MSP partners.
• Work with business users to capture requirements and translate them into ERP solutions.
• Participate in ERP implementation and upgrade projects, including configuration, testing, and cutover support.
• Understand and support ERP customisations, including Z tables, custom fields, and user exits.
• Read and interpret ABAP code to support debugging, issue resolution, and change requests.
• Understand ERP’s connectivity with other systems in the dnata application landscape.
• Ensure integration touchpoints are well-documented and monitored.
• Automate business processes through ERP as applicable.
• Support audit and compliance requirements related to ERP processes Proactively suggest enhancements to improve system efficiency, user experience, and cost-effectiveness.
  
  

• Minimum Diploma in IT or a related field.
• Minimum of 5 years of SAP techno-functional experience across SAP ECC, S/4HANA and RISE.
• Expertise in one or more key modules (Procurement, MM, FI/CO, Payroll, HR SuccessFactors) with SAP certification preferred.
• Proven implementation experience, including automation, integration and ABAP debugging.
• Strong communicator, effective in bridging business, technical teams and MSP partners.