Agent Inventory Recovery PHL

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

KEY RESPONSIBILITIES What does this position aim to do?

Beginning with the most important, or in a logical sequence, describe 5 to 7 major responsibilities of this job. Provide as much detail as necessary to give an accurate, complete outline. Indicate the percentage of total working time spent on each essential responsibility. The total should equal 100%.

Responsibilities Include, But Are Not Limited To

Reviews accounts/inventory to determine eligibility for preparation of conveyance documents. Creates and reviews deeds, mortgages, deeds of re-conveyance, declarations, and other legal instruments as necessary. (25% time) Reviews executed and/or recorded deeds, deed-backs or other legal instruments. Tracks chain of title and coordinates with title agents and/or owners when additional information is required. (25% time) Learn brands and all related systems. Updates systems of record and other databases to track account/inventory status and indicate transaction is complete within Wyndham’s records. (20% time) Communicates with owners, site personnel or external business partners when additional documentation is needed to convey title. Demonstrates ability to coordinate information between team members and requestors to ensure a timely response. (15% time) Forecast inventory levels for applicable clubs and products, making recommendations relevant to business needs. Producing reports relative to club needs and distributing reports to applicable business partners (internal and external) maintaining good relationships through effective communication methods. (10% time) Performs other duties as needed (5% time)

Developmental Expectations

Communication: Expected to build and maintain relationships with peers/owners/direct leaders/business partners through effective communication. Business Acumen: Able to demonstrate the ability to grow their knowledge within the team. Expected to ideally learn and become well versed in all team processes, brands, and related systems Decision Velocity: Able to recognize when a situation needs escalated attention. Able to articulate the needs (of an owner/vendor/business partner) to a senior, manager, or other lead in order to move forward. Customer Obsession: Is a team player and has a "team player" mentality, which in turn, helps us prioritize Customer Obsession. Expected to resolve escalations by leveraging different communication channels. Able to perform side-by-side training with peers to support cross training efforts within team. Project Participant - Possibility of participating in projects based on business needs.

MINIMUM POSITION QUALIFICATIONS What should the position holder be and have?

Education

• High School Diploma or GED required. Associate’s degree preferred.
  
  

Knowledge And Skills

• Strong organizational skills
• Ability to operate in a fast-paced organization with changing priorities while maintaining a professional demeanor.
• Sense of urgency to complete tasks while being detail oriented.
• Strong motivation to learn and willingness to be a team player yet operate independently as required.
• Ability to adapt, prioritize and self-manage multiple tasks in various stages of completion to meet company and customer expectations.
• Problem solving/Critical Thinking skills.
• Excellent verbal and written communication skills via a variety of communication channels.
• Vacation ownership industry knowledge preferred.
  
  

Technical Skills

• Proficient in MS Outlook, Excel and Word
• Access experience a plus
• Electronic Signing & Recording experience a plus
  
  

Job Experience

• 2 years general office experience
• 1 - 2 year(s) closing or title related experience
• 1 - 2-year(s) experience in a customer service-related role
• Timeshare experience a plus
• Certified Florida Notary a plus
  
  

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. Were always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

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