App Support Representative

Position Overview:

As an App Support Representative, you will be responsible for providing reliable and efficient technical support

to clients using Meditab’s mobile applications and software platform.

Work Schedule and Arrangement: 9:00 PM- 6:00 AM, Onsite

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Key Responsibilities:

App Support

• Provide timely and effective support to clients using the mobile application and related software
• Guide users through app features, functionalities, and proper usage
• Assist clients via phone, email, chat, or remote support tools
  
  

Troubleshooting

• Diagnose and resolve issues related to installation, connectivity, data synchronization, and app
  
  

performance.

• Address software-related concerns impacting mobile application functionality
• Escalate complex technical issues to higher-level support or development teams with proper
  
  

documentation.

Technical Documentation

• Document customer interactions, issues, and resolutions accurately in the CRM system
• Contribute to knowledge base articles, FAQs, and self-help resources
  
  

System and Product Knowledge

• Develop a strong understanding of the Meditab platform, including workflows, integrations, and system
  
  

interactions.

• Stay updated on product releases, updates, and new features to provide accurate support
  
  

Quality Assurance

• Identify and report bugs, errors, and opportunities for system improvement
• Support continuous improvement of the application and overall customer experience
  
  

Requirements:

• Bachelor’s degree in a computer-related field (e.g., Information Technology, Computer Science,
  
  

Computer Engineering)

• At least 1–2 years of experience in technical support or a related role (preferred)
• Basic knowledge of computer hardware and software troubleshooting
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment
  
  

Salary and monetary benefits (in PHP):

• Monthly salary of18,000php - 25,000php
• New hire bonus of 5,000php
• Risk allowance of 2,000php
  
  

Perks and other benefits:

• Paid Training Period
• All national Philippines and USA holidays are observed
• Paid time off—public holidays, vacation, and personal time off
• Robust and effective Government Benefits Administration
• Lactation breaks (for breastfeeding moms)
• Discounted optical services with our partner clinic
• Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees)
• Free Health insurance with one (1) free dependent
• Free Life insurance
• Free Accident insurance
• Relocation allowance for new hires (from outside Cebu)
• Company-sponsored outings
• Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
• International travel opportunities (India and US office)
  
  

Our Recruitment Process:

• Candidate Application Form
• General Assessment
• Phone Screening
• Technical Interview
• Reference Check
• Job Offer
• Training
  
  

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience,

educational background and potential for growth seen during interviews, offers may go higher or lower.

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com

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