Patient Services Representative (225-1010)

As a Patient Services Representative, you will play an integral role in ensuring a seamless and positive experience for patients within a healthcare setting. You will be responsible for actively engaging with patients to address their inquiries, manage appointments, and facilitate communication between them and healthcare providers. Your role requires excellent organizational skills, attention to detail, and the ability to provide exceptional customer service. Working collaboratively with the medical and administrative staff, you will help maintain efficient operations within the facility, ensuring that patient needs are met with compassion and professionalism. Your efforts will directly impact the overall satisfaction and positive outcomes for those seeking medical care.

Responsibilities

• Greet patients warmly and assist them with check-in processes efficiently.
• Schedule patient appointments and manage changes or cancellations professionally.
• Verify patients' insurance details and obtain necessary authorizations for services.
• Update and maintain accurate patient records in the healthcare management system.
• Facilitate clear communication between patients and healthcare providers or departments.
• Collect and process patient payments, including co-pays and outstanding balances.
• Provide patients with educational materials and resources as required by their treatment plan.
• Address and resolve patient inquiries, complaints, or concerns with empathy and efficiency.
• Coordinate referrals and follow-up appointments with specialists or additional service providers.
• Ensure the waiting area is orderly, comfortable, and well-stocked with necessary brochures and forms.
• Assist with administrative tasks including filing, scanning documents, and managing correspondence.
• Comply with all healthcare regulations, policies, and protocols to protect patient confidentiality.

Requirements

• High school diploma or equivalent; additional education in healthcare is preferred.
• Previous experience in a medical or customer service setting is advantageous.
• Strong communication and interpersonal skills for patient interactions.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Proficiency in healthcare management systems and office software applications.
• Exceptional attention to detail and organizational skills for accurate record-keeping.
• Commitment to maintaining patient confidentiality and adhering to HIPAA guidelines.