Mall Operations Assistant 20O25

The Mall Operations Assistant is a pivotal role focused on ensuring smooth daily operations within a shopping center environment. This position involves providing administrative support, coordinating maintenance tasks, managing vendor relationships, and promoting an excellent shopping experience for customers. As a Mall Operations Assistant, your objective will be to maintain a dynamic environment conducive to both staff efficiency and customer satisfaction. You'll be working closely with the mall management team to execute various operational tasks and help in implementing initiatives that enhance operational synergy. Your role may involve handling customer inquiries, assisting in event coordination, and ensuring compliance with mall policies and procedures. This job requires excellent communication skills, attention to detail, and the ability to handle multiple responsibilities efficiently.

Responsibilities

• Provide administrative support to the mall management team and operations staff.
• Coordinate daily maintenance activities to ensure prompt resolution of issues.
• Assist in planning and executing mall events and promotional activities efficiently.
• Develop and maintain strong relationships with vendors and service providers.
• Monitor and enhance the mall's ambiance to optimize shopper experience.
• Ensure compliance with health, safety, and security requirements inside the mall.
• Handle customer inquiries and complaints, ensuring timely resolution and satisfaction.
• Coordinate with security teams to maintain a safe shopping environment.
• Help in preparing operational reports documenting key activities and outcomes.
• Manage inventory of office supplies and reorder as necessary to maintain supply levels.
• Support financial processes like handling invoices and purchase orders accurately.
• Assist in monitoring and reporting the performance of mall facilities and assets.

Requirements

• High school diploma; additional education in business management preferred.
• Proven experience in retail or administrative roles is highly advantageous.
• Exceptional organizational skills with the ability to handle multitasking effectively.
• Excellent communication skills, both verbal and written, for varied audiences.
• Proficiency with office software like Microsoft Office Suite and database systems.
• Strong problem-solving skills and a proactive approach to operational challenges.
• Ability to work flexible hours, including weekends and holidays as required.
• Knowledge of mall or retail environment practices and customer service standards.