IT Administrative Assistant - 18313

LOOKING FOR TOP STELLAR CANDIDATES ✨

Position: IT Administrative Assistant

Work Hours: Monday to Ffriday, 8:00am - 5:00pm EST (Tentative)

Pay Range: TBD

Role Overview

The Remote IT Administrative Assistant will provide administrative and operational support across IT and technology-related functions. You will assist with help desk coordination, vendor communication, equipment procurement, and service provider management.

You won’t be troubleshooting complex technical issues yourself — instead, you’ll ensure the right people are engaged, issues are tracked, and equipment and services are delivered efficiently.

Key Responsibilities

Help Desk & IT Support Coordination

• Monitor and triage incoming help desk requests.
• Log and track IT tickets to ensure timely follow-up and resolution.
• Handle basic IT tickets - printer setup, onboarding/offboarding
• Coordinate between employees and internal or outsourced IT support providers.
• Follow up on open tickets and escalate urgent issues when necessary.
• Maintain documentation of recurring issues and resolutions.
  
  

• Call and coordinate with technology vendors for technical support or service inquiries.
• Communicate with internet service providers to set up, modify, or troubleshoot services.
• Schedule service appointments for new office setups or remote employee installations.
• Maintain vendor contact lists and service agreements.
• Compare vendor pricing and assist with renewal tracking.
  
  

• Order laptops, phones, monitors, and other technology equipment for new hires and replacements.
• Coordinate shipping logistics for remote employees (both domestic and international).
• Track inventory of devices and maintain asset records.
• Assist with device returns during offboarding.
• Ensure devices are configured or delivered according to company standards (via IT vendor coordination).
  
  

• Maintain organized documentation of hardware, software licenses, and subscriptions.
• Track renewal dates for software tools and escalate upcoming deadlines.
• Support budgeting documentation for IT-related expenses.
• Assist executives with basic technology coordination (e.g., device upgrades, travel tech needs).
  
  

• 2+ years of administrative experience (technology or operations support preferred).
• Comfortable communicating with technical vendors and service providers.
• Strong organizational skills with attention to detail.
• Excellent written and verbal English communication.
• Proficient with Google Workspace or Microsoft Office.
• Familiarity with ticketing systems (Zendesk, Freshdesk, Jira, etc.) is a plus.
• Ability to work across time zones and prioritize urgent requests.
• Highly reliable, proactive, and solutions-oriented.
  
  

• Help desk tickets are tracked and resolved efficiently.
• Employees receive equipment on time with minimal friction.
• Vendor relationships are well-managed and responsive.
• Internet and tech services are set up without delays.
• Executives experience smooth, uninterrupted technology support.
  
  

• Fully remote opportunity
• Exposure to IT operations and vendor management
• Collaborative team environment