E-Commerce Customer Service Representative

Job Highlights

• Contract type: Independent Contractor
• Schedule: 40 hours per week (8am-5pm Pacific, Monday-Friday)

Are you detail-oriented, tech-savvy, and eager to grow in the e-commerce space? We’re looking for a reliable and motivated team member to support our growing online operations. In this role, you’ll work directly with customers, manage product listings across major e-commerce platforms, and learn new tools along the way. If you enjoy problem-solving, value clear communication, and want a stable weekday schedule, this could be a great fit for you.

Responsibilities:

• Handle customer service inquiries via email and phone calls during Pacific time zone business hours
• List new products across 40+ different e-commerce websites and marketplaces
• Create new product listings including titles, descriptions, and image uploads
• Manage product information across multiple platforms including eBay, Amazon, and Walmart
• Learn and adapt to new e-commerce technologies and listing platforms as needed
• Participate in daily huddles and weekly team meetings via video conference
• Respond to customer inquiries promptly to maintain high service standards

Requirements:

• Strong computer skills and ability to learn new technologies quickly
• Excellent English communication skills, both written and verbal
• Ability to work Pacific Time Zone hours (8am-5pm, Monday-Friday)
• Smart, adaptable learner who can be trained on various systems
• Professional demeanor for customer-facing interactions
• Reliable internet connection and appropriate home office setup
• Experience with e-commerce platforms preferred but not required

Scope:

• Dual focus: approximately 50% customer service, 50% e-commerce operations
• Multi-platform management across 40+ websites and marketplaces
• Direct client interaction via phone and email
• Ongoing training and skill development in new technologies
• Integration with existing team through regular video meetings

Benefits

Independent Contractor Perks

• Health Insurance Coverage
• Independent Contractor Perks
• Permanent work from Home
• Immediate Hiring

Reminder:

• Apply directly through the link provided; you will be redirected to BruntWork’s Career Site. You must complete your application through this link to fulfill the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording. Applications with complete requirements will be prioritized.
• Please note that this is a permanent work-from-home position under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection. As independent contractors, they will be responsible for managing their own benefits and taxes. Professional fees are based on hourly rates, which will be determined by performance during the application process.

Job ID: 45807089180