Customer Service Representative

A growing healthcare technology company revolutionizing how developmental disability services are delivered through innovative paperless documentation systems. They’re focused on making a real impact in the healthcare sector while maintaining a supportive, collaborative team environment where growth and learning are prioritized.

You’ll be the frontline hero helping healthcare providers transform their operations through cutting-edge software solutions. This isn’t just a support role – you’ll be a trusted advisor, trainer, and problem-solver who directly impacts how healthcare professionals serve individuals with developmental disabilities. You’ll join a tight-knit team where your voice matters and your growth is supported through comprehensive mentorship and cross-training opportunities.

Job Highlights

Hourly Rate: The equivalent of $4.00 USD per hour in the applicant’s local currency

Number of Paid Hours Per Week: Full-time 35+ hours per week

Schedule: Monday to Friday 9am to 5pm EST

Work Arrangement: Work from home

Contract: Independent Contractor

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

• Support healthcare providers with technical questions and software implementation challenges
• Conduct training sessions for new and existing customers on platform functionality
• Lead comprehensive onboarding processes to ensure smooth customer transitions
• Help healthcare teams understand and maximize system capabilities for better patient care
• Cross-train and support other departments during varying workload periods
• Shadow senior team members during initial weeks to master company processes
• Troubleshoot technical issues and escalate complex problems appropriately
• Maintain detailed records of customer interactions and feedback for continuous improvement

Requirements

• Previous customer service experience, preferably in healthcare, software, or technology industries
• Strong communication skills with clear, professional English proficiency
• Ability to learn complex software systems quickly and explain them simply to others
• Experience with training, onboarding, or educational processes preferred
• Comfortable working in fast-paced, multitask environments where priorities can shift
• Reliable internet connection and dedicated workspace for remote work
• Bonus if you have healthcare industry knowledge or experience with documentation systems
• It helps if you’re naturally patient and enjoy helping people solve problems

Independent Contractor Perks

HMO Coverage for eligible locations

Permanent work from home

Immediate hiring

Steady freelance job

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.

APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.