Customer Service Representative 22O25

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team and serve as the first point of contact for our valued customers. In this role, you will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction. The ideal candidate will possess strong communication skills, patience, empathy, and the ability to remain calm under pressure. As a Customer Service Representative, you will play a crucial role in fostering positive relationships with our customers and contributing to our company's success. If you have a passion for helping others and want to be part of a dynamic and supportive team, we encourage you to apply for this exciting opportunity.

Responsibilities

• Respond promptly to customer inquiries through various channels, including phone and email.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Identify and assess customers' needs to achieve satisfaction and retention.
• Resolve product or service problems by clarifying customer complaints.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies to ensure consistency.
• Process orders, forms, applications, and requests from customers efficiently.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary to ensure customer satisfaction.
• Stay updated on product knowledge and remain informed about new company offerings.
• Meet personal/team qualitative and quantitative targets set by the management.

Requirements

• High school diploma; college degree preferred for advanced customer service roles.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and practices is highly desirable.
• Excellent communication skills, including verbal and written proficiency.
• Ability to multi-task, prioritize tasks, and manage time effectively.
• Customer-oriented approach with the ability to adapt/respond to different types of characters.