Customer Advisor 09D25

We are currently seeking an enthusiastic and dedicated Customer Advisor to join our dynamic team. As a Customer Advisor, you will be the first point of contact for our customers, providing exceptional service and support. You will engage with customers to understand their needs, offer product information, and ensure a positive shopping experience. Your role is pivotal in maintaining customer satisfaction and fostering loyalty. You should be adept at handling inquiries, troubleshooting issues, and tailoring solutions to meet customers' demands. If you are passionate about delivering top-notch service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Responsibilities

• Engage with customers to assess their needs and provide relevant solutions.
• Offer detailed product information and assist customers in making informed decisions.
• Respond promptly to customer inquiries through various communication channels.
• Handle and resolve any complaints or issues with professionalism and efficiency.
• Process transactions accurately and ensure the privacy of customer information.
• Maintain a comprehensive understanding of our products and services offered.
• Collaborate with team members to ensure customer service excellence.
• Proactively seek feedback to improve the customer service experience.
• Assist in merchandising and organization of the sales floor and stockroom.
• Identify potential sales opportunities and communicate them to the sales team.
• Adhere to company policies and procedures to maintain service standards.
• Participate in continuous training sessions to update skill sets and product knowledge.

Requirements

• High school diploma or equivalent; additional education is a plus.
• Excellent communication and interpersonal skills are essential.
• Proven experience in a customer service or sales role is preferred.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Proficiency in using computer systems and various software applications.
• A strong problem-solving aptitude and attention to detail are required.
• Flexibility to work different shifts, including evenings and weekends.