AU Bookkeeping Manager

Were Hiring: AU Bookkeeping Manager!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for an AU Bookkeeping Manager to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: AU Bookkeeping Manager

Work Arrangement: Work From Home

Location: Philippines- Makati/ Angeles (Pampanga)

Schedule: Morning Shift

Key Responsibilities

Workflow Management

Manage allocation of Bookkeeping and Payroll workflows across your Experts, balancing capacity, skill, and deadlines

Monitor daily workflows and ensure every step meets its SLA

Identify at-risk tasks early; re-allocate or escalate to keep work on track

Communicate ad-hoc workflow changes and scope shifts to Experts

Quality Ownership

Own the quality of all bookkeeping and payroll work produced by Experts

Review key workflow milestones such as accounts payable, end of month, BAS and IAS

Track error rates, run root-cause analysis, and feed insights to Product & Quality teams

Technical Support & Escalations

Act as first point of contact for Expert questions on bookkeeping, payroll, or platform nuances

Support Business Performance Partners (BPPs) with complex, customer-facing technical issuesjoin calls when needed

People Leadership

Lead, coach, and develop a team of Bookkeeper and payroll Experts

Run regular 1:1s, feedback loops, and performance reviews

Build clear career pathways and foster a customer-centric mindset

Manage Expert performance; address under-performance promptly

Documentation & Process Governance

Ensure Experts keep customer documentation, manuals, and process notes current

Champion consistent process adherence and version control across the team

Qualification And Requirements

Operational Finance or Public Practice Experience

2+ years leading teams that deliver day-to-day accounting processes (AP/AR, reconciliations, payroll, month-end) whether inside a finance function or in an outsourced bookkeeping/BPO or public-practice firm serving multiple clients.

Hands-on mastery of bookkeeping mechanics, payroll compliance, and the controls that keep a back office humming.

BAS or Tax Agent, or close to obtaining.

Bookkeeping-team leadership

Proven ability to recruit, coach, and motivate bookkeepers in an outsourced or firm environment, driving SLA adherence and quality targets.

Comfortable running performance reviews, setting clear expectations, and having direct, empathetic conversations when standards slip.

Cloud accounting native

Deep experience with Xero and QuickBooks Online, plus supporting apps such as Dext, Bill.com, Gusto, and Stripe.

Capable of rolling up sleeves to investigate issues or unblock workflows.

Process-improvement mindset

Track record of tightening SLAs, automating manual steps, and standardising documentation and customer manuals.

Data-literate: you live in dashboards, spot trends early, and translate insights into action.

expectations, and having direct, empathetic conversations when standards slip.

Cloud accounting native

Deep experience with Xero and QuickBooks Online, plus supporting apps such as Dext, Bill.com, Gusto, and Stripe.

Capable of rolling up sleeves to investigate issues or unblock workflows.

Process-improvement mindset

Track record of tightening SLAs, automating manual steps, and standardising documentation and customer manuals.

Data-literate: you live in dashboards, spot trends early, and translate insights into action.

Customer-facing confidence

Able to step into complex technical discussions with customers (or their auditors) and translate accounting jargon into plain English.

Experience partnering with commercial and operational stakeholders to solve pain points