Customer Support Representative

We are seeking a highly motivated Client Success Specialist to join our growing team and deliver exceptional customer support to e-commerce clients and product resellers across North America and Europe. In this full-time, work-from-home role, you will handle inbound phone calls, emails, and support tickets, ensuring customer inquiries are resolved efficiently and professionally. Your ability to manage a wide range of customer concerns—from account status and product information to returns and web navigation—will be key to maintaining our strong reputation for service excellence.

Job Highlights

Hourly Rate: The equivalent of $4.00 USD per hour in the applicant’s local currency

Schedule: Monday to Friday 8:30am to 5:00pm Hollywood, FL Time with 30 mins unpaid break.

Work Arrangement: Work from home

Contract: Independent Contractor

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

• Answers inbound phone calls, emails and support tickets from customers and distributors via integrated, cloud-based suite of services as well as other backoffice IT systems

• Addresses and resolves customer issues in a courteous, timely and efficient manner.

• Demonstrates strong customer orientation and able to handles a wide variety of issues -- determines appropriate actions to be taken based on established guidelines and Standard Operating Procedures

• Provides accurate, dependable service to customers related to account status, company policy, special programs and promotions, delivery service, product information, returns, web navigation, etc.

• Processes merchandise adjustments, replacements, returns, prepare credit allowances/refund and create invoices

• Continually uses available resources, marketing and training materials, to stay current in product/ promotional knowledge, customer service skills, and computer technology skills that are essential for successful communication

• Shares ideas around possible improvements in process and customer experience

Requirements

Must be a university graduate.

• Relevant work experience of at least 2 years in Customer Care / Service profile including prior experience in Live Chat, Email and Phone based communication.

• Strong verbal and written communication skills - must have the ability to construct effective sentences, reply in person and via email in a friendly and professional tone

• Strong interpersonal skills with the ability to actively listen, identify corrective action and implement resolutions

• Strong organizational skills and ability to prioritize

• Be able to handle pressure and demonstrate flexibility and adaptability

• Strong follow-through, persistence and proactive thinking

• Robust attention to detail and accuracy

• Capability to deliver both independently and in team environments, depending on business needs

• Comfortable with MS Office (Word, Excel, PPT, Outlook email)

Independent Contractor Perks

HMO Coverage for eligible locations

Permanent work from home

Immediate hiring

Steady freelance job

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.

APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.