ServiceNow-IRM-HRSD-ITOM-Integrations-HAM-Manager

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ServiceNow Solution Architect- ITOM/SecOps/IRM

Education Level

• High School Diploma/GED, Technical Diploma, Associate’s Degree/College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other
• Bachelor’s or Masters
  
  

Job Purpose

The Solution Architect is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans.

Technical Skills Requirements

• Should have in-depth knowledge and understanding of Service Now Partner ecosystem, licensing model and platform management models.
• 8 to 10 years of relevant experience
• Capable in designing and developing large solutions combining Service Now platform, automation and workflow capabilities for EY customers
• Lead offshore team in all the Service Now modules like ITOM, SecOps, IRM. The role will spread across blueprint, design, configuration, build and roll out phase.
• The role involves knowledge and experience of both functional and technical aspect for a successful implementation, working closely with various stakeholders like business, process leads and offshore team.
• Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders
• Build strong internal relationships within the firm and with other services across the organization
• Develop people through effectively supervising, coaching, and mentoring staff.
• Provide expert level support and technical mentoring to implementation team
• Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints
• Support practice build efforts to include development of practice intellectual property (IP)
• Develop and present business case material for senior prospect and customer stakeholders. Create and deliver tailored presentations and product demonstration
• Scoping and delivering Proof of Concept / Proof of Value engagements with prospects
• Responding to Request for Information/Proposal documents
• Act as the ServiceNow subject matter for ITOM/SecOps/IRM
  
  

Additional Skills Requirements

• Must have CSA certification
• Must have at least two Service Now Implementation Certifications
• Good to have ITIL Certification
  
  

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