Sr Services Project Manager

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

Sr. Services Project Manager – Workforce Management

About Us: UKG (Ultimate Kronos Group) is an industry market leader known for leveraging cutting-edge technology to revolutionize workforce management. As we expand our product footprint globally, we are creating new opportunities in India. Join our dynamic team and contribute to our mission of providing innovative solutions that empower businesses and employees alike.

Role Overview: As a Sr. Services Project Manager at UKG, you will be pivotal in delivering superior workforce management solutions to our clients. You will be responsible for the day-to-day delivery of the UKG product suite and manage all stages of the implementation life cycle and all project resources. You will be accountable for your success, utilizing your expert knowledge of workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role.

Key Responsibilities may include but are not limited to the following:

• Act as Primary liaison between the Vertical Program Managers, Regional Consultants, and Technical Build Teams for all implementation-related tasks for the Technical Shared Services teams
• Demonstrated expertise in all facets of the Project management lifecycle, including but not limited to, requirements gathering, staff management, budget management, issue and risk mitigation, and status reporting.
• Act as a ‘People Developer’ or ‘mentor’ to internal colleagues. Assist in the continued development of best practices and employee development.
• Set performance goals for a project team or work unit.
• Monitor project and/or personnel performance, checking actual performance against planned performance to ensure technical, schedule, and budget goals are met or exceeded.
• Collect inputs and prepare weekly and monthly status reports as required.
• Explain any deviations from planned budgets and schedules. In addition, prepare and support quarterly management reviews.
• Lead Executive level meetings and escalations.
• Provide technical and leadership guidance and direction to personnel to ensure proper, timely completion of work.
• Assess the potential impact on own and others’ work, and develop and execute the best work solution.
• Manage escalated situations as proactively as possible, involving management as needed.
• Interact frequently with team, management, and customers to define project requirements and identify solutions consistent with defined terms, methodology, policy, and regulations.
• Develop strong customer relationships as a ‘trusted advisor’ at project management, payroll manager, and senior management levels.
• Strong attention to detail as well as the ability to function strategically within the account; proactively look at the ‘big picture’ for project/customer short and long-term goals; identify and drive additional revenue opportunities within the account.
• Proven ability to manage multiple work streams within a customer while maintaining a strategic vision and focus (Enterprise-level deployments).
  
  

Qualifications

• Good Technical Project Management work experience having managed packaged applications across the entire implementation lifecycle in either ERP, CRM, or HRMS for Global customers.
• Overall 8 to 10 years of experience in enterprise-level project deployments (multi-work stream) is required.
• Proven track record in leading technical projects in a shared services model
• Strong leadership skills with the ability to work as part of the project team externally (customer) and internally (technical delivery team).
• Comfortable presenting to large and diverse audiences, including C Level executives
• Strong experience scheduling, and preparing presentations and status reports.
• Superb written and oral communication skills required.
• Ability to perform multiple tasks ranging from project management to coaching other team members.
• Well-versed with MS Office applications including MS Project, Excel, Sharepoint, PowerPoint, Visio
• Ability and willingness to travel up to 50% based on project needs
• Broad knowledge of labor management, HR / Payroll, ERP, or similar domain products/systems is strongly preferred
  
  

If you are a seasoned professional with a passion for workforce management and a track record of delivering high-quality solutions, we would love to hear from you. Apply now and be a part of our exciting journey at UKG!

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

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