Senior Site Reliability Engineer

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Senior Site Reliability Engineer

Overview

The Enterprise Monitoring team offers robust monitoring, event management, correlation, automation and run book solutions to help MasterCard deliver continuous up-time of business services and applications and, optimize operations costs and efficiency.

This individual will work closely with technology support teams and application teams to build monitoring and automation solutions to improve the application and infrastructure availability.

• Have you resolved a complex application availability issue with monitoring and automation?
• Are you a self-started with minimal direction and guidance?
• Have you ever been part of a team with diverse skills and experience located in different geographical locations/time zones?
  
  
  

• Administer, support, and maintain Mastercard’s In-house Automation and Guidance Engine tool which is PHP-based.
• Represent Enterprise Monitoring team as Automation and Guidance Engine SME in project meetings and provide advice, status, training, and technical support.
• Work with our customers to understand the requirements and implement solution using available tool sets and scripting languages.
• Maintain design and support documents for all built solutions and processes.
• On-call administration and Operations support.
• As new technologies emerge and impact our environment, learn these technologies very quickly and resolve any problems involved in integrating new technologies.
• Support business disaster recovery procedures for assigned areas of responsibility.
• Accurately document duties and procedures to aid the department in cross-training and absentee coverage.
• Work with technical engineering teams to manage and improve processes.
• Ability to identify tasks which should be automated and then write the necessary script.
  
  
  

• At least 5-8 years of programming experience. Strong knowledge and hands-on with PHP coding and MySQL is a must.
• A candidate with 5+ years of experience in PHP/MySQL Development
• Strong analytical and problem-solving skills
• Responsible for the creation and implementation of a wide variety of applications using PHP, MySQL, Apache, JavaScript, AJAX, J Query, and knowledge of HTML.
• Good knowledge of relational databases, version control tools and of developing web services
• Proficient understanding of code versioning tools, such as Git, svn.
• Advanced user level expertise in UNIX and/or Red Hat Linux
• Maintaining existing code base, to include troubleshooting bugs and adding new features.
• Familiarity with at least couple of database technologies like Oracle, SQL , MongoDB, Cassandra.
• Networking experience from basics to advanced, along with security knowledge.
• Solid knowledge of operating systems, infrastructure software, computer hardware and peripherals.
• Good to have knowledge about Monitoring tools.
• Ability to manage multiple activities and work with a strong sense of urgency
• Should have good communication skills and strong people skills
• Ability to understand business needs and translate them into technical solution.
  
  
  

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.