Lead Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Lead Technical Program Manager

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Franchise and Legal Solutions (FLS) Program contributes to the future of Mastercard by enabling growth in products, markets, services and innovations in an increasingly complex and competitive environment, while protecting our brand and business. We support, enable, and protect the franchise agreement by implementing the rules of the road for anyone interacting with our business. Our teams design, develop, and maintain comprehensive business solutions that connect the dots across different regions and functions. Our deep technology portfolio offers ample room for engineers to use innovation as a driver of strategy. Technologists working with us will grow in Agile, architecture, design, engineering, and strategy.

ROLE

Our TPMs conceptualize, rationalize, and drive multiple, simultaneous projects to deliver engineering work across the portfolio in our Scrum execution model. In this role, you may drive the execution of a feature through the full stack or may drive a project which spans multiple teams and integrations, reporting meaningful status along the way.

As a Lead TPM, You Should Be Able To

• Work across teams to organize and accelerate delivery by ensuring all teams are delivering in a coordinated manner, identifying and removing blockers, and always finding the path forward in challenging situations.
• Understand the business strategy and design approaches within product, program, or domain with depth to be credible and effective with teams you work with.
• Act as first point of contact for your team, area or effort. Be the source of truth for status, providing the right information and associated data about the state of the project to the right audience at the right time.
• Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility, ensuring your program stays aligned with organization objectives.
• Proactively manage all dependencies, ensuring all outputs are production ready at time of launch.
• Proactively identify risks & issues and ensure mitigation efforts are being carried out throughout the software development lifecycle.
• Keep abreast of evolving technology landscape to enhance the ability to ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.).
• Work with ambiguity and with limited guidance – able to get the inertia out and the project in motion.
  
  
  

• Demonstrated ability to operate with independence and autonomy.
• Demonstrated experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models (Scrum, Kanban, etc.)
• Proven track record of data driven decision-making and applying continuous improvement methodologies across teams.
• Ability to communicate to executives, peers, and staff with impact, eloquence, and authenticity.
• Demonstrated experience building relationships, partnering with, and influencing dependent teams while commanding the respect of the individuals you work with across the organization.
• Huge plus if you have expertise in Payments, microservices APIs, and distributed systems operations in a DevOps model.
  
  
  

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.