GBS Customer Service Representative

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Découvrez votre prochaine opportunité au sein dune organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers lavenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de lautonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences daujourdhui et de demain.

Fiche De Poste

Job Title: US Voice Support Representative

Location: Pune, India

Job Type: Full-time

Department: Customer Service – UPS Logistics

Shift Timing: Aligned to US shift hours, as per process requirements.

Job Description

UPS Logistics is seeking a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English.

Key Responsibilities

• Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping.
• Understand customer needs and offer solutions that align with UPS Logistics services and policies.
• Manage calls while maintaining a high standard of service.
• Accurately document customer interactions and issue resolutions in the CRM system.
• Stay informed about UPS Logistics’ products, services, and operational guidelines.
• Collaborate with internal teams to ensure prompt and effective issue resolution.
• Identify and suggest areas for process improvement to enhance customer satisfaction.
  
  

• Experience: Minimum of 1 year in US customer service, preferably in a voice support role.
• Language Skills: Fluency in English with excellent written and verbal communication.
• Strong problem-solving capabilities and attention to detail.
• Ability to manage tasks independently and within a team environment.
• Proficiency in using voice support platforms, CRM tools, and other customer service software.
• Willingness to work in shifts, including evenings, graveyard shifts, and weekends as per US time zones.
  
  

• Graduation and above.
• Experience in a call center.
• Familiarity with international BPOs.
• Ability to handle high volumes of call traffic effectively.