Associate Technical Account Manager

Designation : Software Engineer

Position Summary

Under immediate supervision, the Associate Technical Account Manager (ATAM) provides software implementation guidance and technical support to a portfolio of assigned Yardi clients. The ATAM develops the product knowledge and technical skills required to help clients achieve success with Yardi products; assists with software implementation, configuration, and deployment; communicates product features and best practices; and resolves typical software application issues. The ATAM builds strong tactical client relationships and strives to achieve expert-level product knowledge.

Essential Responsibilities

• Under the direction of the Team Leader or Manager, performs product implementation and conversion services for assigned clients, including analyzing operational needs and determining initial system configuration.
• Assists with data mapping and conversion, and user training.
• Utilizes internal sources to research, analyze, and work towards resolution of software functionality and reporting problems; stays on top of cases and tasks; identifies and verbalizes roadblocks.
• Assists with continued software integration, maintenance, and updates in collaboration with clients.
• Completes assigned learning plan for the product supported.
• Communicates product features and best practices relevant to clients in the application of Yardi products.
• With input from the Team Leader or Manager, responds to typical product questions, identifies when client issues require escalation and determines the appropriate support resources for problem resolution.
• Collaborate with internal teams to meet client needs and maintain high-level customer service standards.
• Identifies ancillary products and services that align with client business and operational needs and goals.
• Seeks opportunities to learn more about the products and industries Yardi serves.
• Performs other Yardi duties as assigned.
• Experience professionally serving customers in a technical support, sales, or retail service role.
• Undedtanding of the property managemnt or relevant Yardi supported industry and best practices
• Working knowledge of accounting practices.
• Basic completene in one or more of the following areas : Microsoft operating and network system operation, relational databases and SAL / PlSQL language
  
  

• Ability to learn new concepts and Yardi programs
• Strong written and oral communication skills
• Good interpersonal skills
• Client-centered commitment and focus
• Critical thinking and problem-solving skills
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
• Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with all levels of employees and clients
• Proficiency with Microsoft 365 desktop applications.