Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SD-WAN Operations

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders. As Network Tower team lead, you will act as the ongoing interface for your network steams. Your typical day will involve collaborating with teams, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: - Engage with multiple teams and contribute on key decisions. - Conduct root cause analysis for recurring issues and implement preventive measures. - Develop and maintain technical documentation for troubleshooting and knowledge sharing. - Troubleshoot and resolve system or application issues. Professional & Technical Skills: - Cisco Wireless, Branch SDWAN, Routing and Switching - Good to have Skills : BGP, OSPF, HSRP, VRRP, STP, SVI, VTP - Good to have knowledge on Skills : Automation, Wireless, Firewalls - Proficiency in SD-WAN Operations and implementation - Experience in troubleshooting network connectivity issues. - Hands-on Experience with network monitoring tools. Additional Information: - Minimum 3 - 8 years of experience - Flexible to work in 24x7 rotational shifts, including weekend - Excellent communication skills, 15 years full time education