Implementation Specialist

What Youll Do

You will support Avalaras customers in setting up the connector between Avalaras Tax Engine and the customers ERP, POS or Ecommerce platforms

This is an Individual contributor role.

You will assist customers in configuring their ERP, POS or Ecommerce platforms to support their sales tax processes and industry best practices

Track the aspects of customer implementations, including important tasks, target dates, forecast dates, risk factors and customer interactions

Support customers success by answering application questions, tracking issues, monitoring changes and resolving or escalating problems according to company guidelines

You will report to the Implementation Manager and this role is for Pune Location.

This is an Onsite role from Pune office

What Your Responsibilities Will Be

You will install and configure several of the following ERPs: Sage 100, Sage 300, Sage 500, Sage Intacct, Dynamics GP, D365 Sales, D365 Business Central, Salesforce Sales Cloud, Stripe Invoicing, NetSuite, QuickBooks, along with the ability to explain the configuration options and demonstrate sales order/invoicing processes.

You will manage a large portfolio of active customers through their implementation or support process; organization and varying needs is critical to this roles success

What You’ll Need To Be Successful

8+ years of experience with software implementation is required within the B2B sector or relevant experience

Bachelor of Science in Engineering/Information systems/IT

Experience with Tax Automation: lead the implementation of tax engines, returns exemption certificate systems for Avalara, TaxJar, Vertex, Sovos, Sabrix or similar software

Experience as a Tax Manager, Tax Accountant, or bookkeeper for a business.

# LI-Onsite

How We’ll Take Care Of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - were a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.