System Engineer

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description:

System Engineer will be part of the IT Infrastructure team that provides design, deployment & support for systems, services, and requirements across PhonePe Corporate locations.

Role and Responsibilities:

• This is a hands-on technical role.
• Independently own the end-user support, solving complex issues and suggesting design modifications as appropriate.
• Ensure SLAs are met.
• Responsible for performance analysis, and proactive troubleshooting, and have to take own decisions on issue solving.
• Perform monitoring and maintenance of the overall environment working with experienced team members.
• Perform change controls. Update process documentation and team portals
• Participate in troubleshooting, capacity planning, analysis, performance analysis & Root Cause Analysis.
• Communicate with peers and managers regarding system issues & participate in 24x7 on-call.
• Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines
  
  

• 4+ years of experience in End User Support along with Macbook and Windows laptops Handling skills.
• Platform knowledge on Macbook, Windows 10,11 and Windows Server 2016, 2019 and 2022.
• Basic Knowledge of DNS, DHCP, Active Directory and File System.
• Good knowledge of patching, SCCM / Bigfix.
• Experience in user management and handling.
• Experience in Wireless technologies.
• Hands-on experience with Protocols like SSH, RDP, POP3 and SMTP.
• Basic Knowledge of Linux Platform.
• Engage with vendors.
• Good communication skills.
• Familiarity with backup and recovery process, software, and methodologies.
• Candidates with Multi-platform skills are preferred
  
  

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy