Professional Services Engineer

Position Description:

Professional Services (PS) Engineers operates as the leading technical force of Regional Field Support Organization, responsible for low level design, deployment and advanced technical consulting of the entire Radware solutions portfolio. PS engineer is working in front of Customers, leading Radware solution implementation and support on Customer premises (on premises or remotely).

PS engineers cooperates with Pre-sales, Sales, Product Management, R&D, and Global support teams inside Radware to implement solution according to Customer requirements and needs.

Responsibilities:

• Coordination of technical solution with Pre-Sale Engineers
• Deep understanding of customer requirement and customizations
• Creation of solutions detailed technical design and documentation – SoW, LLD, ATP
• Solution implementation according to agreed schedule and timelines
• Troubleshooting and resolution of technical issues during implementation (interaction with the back-office and R&D teams, if needed)
• Conduct technical workshops and consulting with Customers and partners
• Establish and maintain strong working relationships with key internal and customer personnel to work effectively
• At least 3 years industry relevant, integration work experience (Networking and Security)
• Customer orientation and onsite support experience
• Excellent knowledge and hands-on experience with L2/L3 Switching/Routing, L4/L7 switching/load balancing
• Knowledge of firewalls, IDS/IPS, VPN, security consulting, SSL, IPSec
• Hands-on experience with Cisco, Juniper and virtualization products (VMware, KVM)
• Good knowledge of Linux environment and script writing skills in at least one of the following: Bash, Perl, Python
• Strong analytical and troubleshoot abilities - complex problems debug and resolution
• Communication and interpersonal skills – written and verbal
• The role requires often traveling locally and abroad
• Fluent English communication – written and verbal
• Willingness to travel up to 30% The position is designated for European business hours (Timezone CET/CEST) remotely.
  
  

• Familiarity with Radware products (preferred), or other Application Delivery products / solutions
• Familiarity with DoS attack mitigation solutions