Medical Receptionist (225-1012)

The role of a Medical Receptionist is crucial in ensuring the smooth operation of a healthcare facility. As the first point of contact for patients, the Medical Receptionist plays a significant role in creating a welcoming atmosphere and facilitating effective communication between patients, healthcare professionals, and administrative staff. This position involves a variety of administrative and front-office tasks, including managing patient appointments, maintaining medical records, and processing insurance claims. A successful Medical Receptionist must demonstrate excellent organizational skills, empathy, and proficiency in using healthcare software. They support the practice’s day-to-day functions by coordinating schedules, processing patient data, and addressing inquiries promptly. This position is ideal for someone who is detail-oriented, able to prioritize tasks effectively, and has a strong commitment to providing exceptional customer service in a medical setting.

Responsibilities

• Answer incoming phone calls and assist patients with appointment scheduling.
• Greet patients upon arrival and guide them through the check-in process.
• Maintain and update patient records with accurate and current information.
• Coordinate with healthcare providers to manage daily appointment calendars.
• Process patient documentation and ensure confidentiality of sensitive information.
• Assist in the management and follow-up of insurance claims and billing inquiries.
• Verify and record patients' insurance information and handle related queries.
• Perform general administrative tasks such as filing, scanning, and faxing documents.
• Ensure the reception and waiting areas are tidy and equipped with necessary supplies.
• Respond to patient inquiries and resolve issues or forward them to appropriate personnel.
• Prepare reports and maintain a record of office activities as required by management.
• Facilitate communication between patients and the healthcare team for efficient operations.

Requirements

• High school diploma or equivalent; additional education in healthcare is desirable.
• Previous experience as a receptionist or in a medical setting is preferred.
• Proficiency in using medical office software and computer systems is necessary.
• Exceptional organizational skills and ability to multitask in a fast-paced environment.
• Strong verbal and written communication skills for effective patient interaction.
• Attention to detail and adherence to confidentiality and data protection guidelines.
• Ability to work independently and as part of a team, maintaining professionalism.
• Empathy and patience in handling sensitive patient inquiries and concerns.