Ecommerce Operations Executive (B2C) (225-921)

As an Ecommerce Operations Executive (B2C), you will be at the heart of our online retail operations, working diligently to ensure the seamless progression of our business-to-consumer transactions. By monitoring and optimizing ecommerce platforms, you'll drive successful customer experiences from product selection to order fulfillment. You'll manage logistics, coordinate with various departments, and ensure timely product deliveries directly to our customers' doorsteps. With your keen eye for detail and strong analytical skills, you'll identify patterns and weaknesses, implementing improvements that not only enhance our service quality but also boost sales performance. As part of a dynamic team, your goal will be to elevate our online presence, ensuring our products reach a wider consumer base efficiently and effectively.

Responsibilities

• Monitor daily operations of the ecommerce site to ensure seamless business flow.
• Coordinate with the logistics team to expedite order fulfillment and delivery.
• Analyze website traffic and customer behavior to enhance user experience.
• Collaborate with marketing to develop promotional activities and campaigns for B2C.
• Respond to and resolve customer queries to maintain high satisfaction levels.
• Implement innovative solutions to streamline the ecommerce checkout process.
• Manage and oversee inventory levels to prevent stock discrepancies and shortfalls.
• Stay updated with ecommerce trends to implement best practices across platforms.
• Liaise with the IT department for maintaining and upgrading ecommerce tools.
• Prepare regular sales and operational reports for senior management review.
• Coordinate with product teams to ensure accurate and effective product listings.
• Ensure data accuracy and quality across all customer touchpoints and platforms.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience in ecommerce operations, preferably in a B2C setting.
• Strong analytical skills with the ability to interpret data effectively.
• Excellent communication and coordination skills across various departments.
• Proficiency in ecommerce platforms and understanding of online sales strategies.
• Familiarity with logistics and supply chain management principles.
• Ability to multitask and manage multiple projects in a fast-paced environment.