Ecommerce Operations Executive (B2C) 12N25

The Ecommerce Operations Executive (B2C) is a crucial role within our organization, tasked with overseeing and optimizing the day-to-day operations of our business-to-consumer online retail platform. This position requires a strategic thinker adept at improving efficiency and performance to enhance the customer experience. The successful candidate will work closely with various departments, including marketing, IT, and logistics, to ensure that our online storefront operates without a hitch. A keen eye for detail, along with an analytical mind, is essential to manage inventories, coordinate order fulfillment, and troubleshoot any issues that arise. You will be responsible for deploying strategies that drive sales growth, ensuring a seamless and engaging shopping experience for our consumers. Your role will be pivotal in maintaining our brand's reputation and in meeting the dynamic requirements of the ecommerce sector.

Responsibilities

• Manage and oversee daily operations of the B2C online sales platform.
• Coordinate with cross-functional teams to ensure streamlined ecommerce processes.
• Monitor inventory levels to prevent stockouts and overstock situations.
• Analyze sales and performance data to identify trends and areas for improvement.
• Develop and implement strategies to enhance customer engagement and retention.
• Collaborate with the marketing team to drive online sales promotions.
• Ensure the ecommerce platform remains updated and functional at all times.
• Optimize order processing and fulfillment procedures to improve efficiency.
• Handle customer inquiries and complaints, ensuring top-notch service delivery.
• Conduct regular reviews of website content to ensure accuracy and appeal.
• Identify and troubleshoot operational issues, implementing corrective actions.
• Prepare detailed reports on ecommerce operations and present findings to management.

Requirements

• Bachelor’s degree in business administration, marketing, or related field preferred.
• Proven experience in ecommerce operations, specifically in a B2C environment.
• Strong analytical skills with the ability to interpret complex data sets.
• Excellent communication and collaboration skills for cross-departmental cooperation.
• Proficient in using ecommerce platforms and related digital marketing tools.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills with a focus on delivering customer satisfaction.