Job Description

As a Customer Support Associate, you will be the face of our company to our valued clients, ensuring they receive top-notch service and support in their interactions with us. Your role will involve handling inquiries and resolving customer issues with efficiency, empathy, and a positive attitude. You will be instrumental in providing excellent customer service by understanding the needs of our customers, providing accurate product information, and demonstrating a genuine commitment to resolving their concerns. Your interactions will help build strong relationships with our customers, ensuring their loyalty and satisfaction. You will be a part of a dynamic team, dedicated to delivering exceptional service and creating a positive experience with each customer interaction.


Responsibilities

  • Respond to customer inquiries promptly via phone, email, or chat support.
  • Provide accurate and detailed information about products and services.
  • Resolve customer issues and complaints with empathy and efficiency.
  • Document all customer interactions and maintain comprehensive service records.
  • Collaborate with team members to improve customer support processes.
  • Stay informed about product updates and company policies to offer accurate assistance.
  • Escalate complex issues to senior support staff as necessary for resolution.
  • Monitor customer feedback and relay insights to management to enhance service quality.
  • Participate in ongoing training sessions to enhance product knowledge and service skills.
  • Maintain a positive, customer-focused attitude during all interactions.
  • Support the implementation of customer support initiatives and programs.
  • Meet or exceed set performance metrics and targets in a fast-paced environment.

Requirements

  • High school diploma or equivalent; a college degree is a plus.
  • Previous experience in customer service or a related field is preferred.
  • Strong communication skills, both written and verbal, are essential.
  • Proficient in using customer service software, tools, and technology.
  • Ability to handle stressful situations with patience and professionalism.
  • Strong problem-solving skills and the ability to multitask effectively.
  • Willingness to work in a flexible schedule, including weekends and holidays.


Job Details

Role Level: Mid-Level Work Type: Full-Time
Country: India City: New Delhi
Company Website: https://www.talentmate.com Job Function: Customer Service
Company Industry/
Sector:
Recruitment & Staffing

What We Offer


About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Similar Jobs

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.


Talentmate Instagram Talentmate Facebook Talentmate YouTube Talentmate LinkedIn