Chat Support Executive 24D25

As a Chat Support Executive at 24D25, you will be the first point of contact for our customers, providing real-time assistance and resolving inquiries through chat platforms. Your primary focus will be to ensure a positive customer experience by addressing queries efficiently and accurately. Working in a dynamic environment, you will have the opportunity to engage with a diverse range of customers, showcasing your communication skills and problem-solving abilities. You will work closely with other team members to provide feedback and contribute to the continual improvement of our customer support processes. This role is perfect for someone who is customer-centric, tech-savvy, and enjoys multi-tasking in a fast-paced setting.

Responsibilities

• Respond to customer inquiries promptly via chat platforms in a professional manner.
• Identify and troubleshoot issues experienced by customers during their interactions.
• Maintain comprehensive knowledge of our products and services to inform customers accurately.
• Document all customer interactions thoroughly in the company's CRM system.
• Work collaboratively with other departments to resolve escalated customer issues.
• Maintain high customer satisfaction ratings and meet performance metrics regularly.
• Provide feedback to management about recurring customer issues and potential product improvements.
• Assist in creating and updating knowledge base articles for internal and customer use.
• Proactively recommend solutions to improve the customer experience and support systems.
• Stay updated with the latest industry trends and company updates that may affect customer service.
• Contribute to team meetings with constructive feedback and solutions regarding daily operations.
• Ensure adherence to company policies and confidentiality agreements while servicing customers.

Requirements

• Proven experience in a chat support or customer service role is essential.
• Excellent communication skills, both written and verbal, with attention to detail.
• Strong problem-solving skills and the ability to think critically under pressure.
• Familiarity with CRM platforms and chat support software tools is preferred.
• Ability to work independently, manage time effectively, and multi-task efficiently.
• Customer-centric attitude with a focus on delivering high-quality service consistently.
• Willingness to work flexible hours, including weekends and holidays, if required.