Quality Auditing Manager

Skill required: Trust & Safety - Quality Management

Designation: Quality Auditing Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being The Site QTP lead will be responsible to drive initiatives across the functions and ensure delivery enablement for operations. Will be overseeing all activities and tasks needed to maintain a desired level of excellence. This includes the determination of a quality policy, creating and implementing quality planning and assurance, Training and Policy improvement. The lead will be a single point of contact for senior leadership internal and client facing interactions.

What are we looking for? ? Align with global leads and service delivery lead on strategy for execution on site ? Requires adherence to strategic direction set by senior management when establishing near-term goals ? Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach ? Motivate and strategize on efficiency, productivity and consistency targets ? Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation ? Identify Milestones, scope, dependencies, issues, risk and success for QTP projects ? Course correct non-performing metrics and analysts through root cause analysis and solid action planning ? Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones. ? Review and control execution of standard processes across Quality, Training & Policy ? Conduct researches, studies and data analysis to conceptualize proposals for improving business metric in collaboration across teams ? Provide thought leadership in processes, programs and procedures ? Establish professional and career development programs for internal resources ? Provide recommendations to re-engineer existing processes

Roles and Responsibilities:

• ? Any Graduation with at least 8 to 11 years supervisor experience ? Excellent oral and written communication skills ? Ability to establish strong client relationship ? Sound decision making and organizational skills ? Ability to present complex information to a variety of audiences ? Proficiency in MS office applications (Excel, PowerPoint and Word) ? Experienced in talent management and succession planning ? Experience in managing projects and data strategies for business outcomes
• ? Moderate to no travel depending on project involvement ? Cyclical work shift including work hours at night ? Overtime and On-Call may be required ? Client holidays maybe observed instead of local holidays ? Accurate and efficient with very good organizational skills and ability to manage tasks simultaneously ? Adaptable to learn new processes, concepts, and skills. ? Demonstrates the ability to work as part of a team adding positive attitude and business focus ? Ability to work in a fast-paced work environment ? Ability to meet deadlines ? Enjoying challenging opportunities ? Ability to communicate in a dynamic environment throughout all management levels ? Ability to solve urgent matters and work under pressure ? Reliable, proactive approach to entrusted tasks, Any Graduation