TM-PEX-LS

Job Summary -

• Lead process improvement and transformation projects, Lead lean six sigma projects
• Drive realization of target FTE and non-FTE benefit for accounts in scope
• Expertise in handling large sets of data and conducting data analysis
• Review and assess current processes, systems, technology and design future state process flows
• Implement Robotic Process Automation and artificial learning programs, platform enhancements and measure business impact post implementation
• Build systems to leverage synergies from different business units/Cross functional teams to deliver to commitments (Automation/Analytics/IT/Operations/Risk etc.)
• Operate with a problem identification and resolution mindset
• Work with senior leadership, operations leaders in designing the continuous improvement program to exceed client expectations for the account
• Strong project management expertise, should have handled multiple high impact business impact projects
• Knowledge of retail, consumer goods, hospitality businesses and processes, challenges and successful optimization track record
• Demonstrates a keen understanding of the changes in customers business and adjusts the value proposition accordingly, by maintaining a balance between the interest of the customer and that of cognizant
• Communicate all relevant information about the business in decision-making forums, ensuring decisions are made in full knowledge of the issues; interact with clients/stakeholders and generates buy-in at overall business level
• Communicate effectively across cultures and with global customers/stakeholders; represents the organization in appropriate forums
  
  

• Must have 10+ years relevant experience in Process Improvement/ Transformation role preferably in Contact centers
• Must be certified Black Belt/Green Belt from a reputed organization with excellent command in Lean/Six Sigma methodology
• Must have expertise and end-to-end experience in implementing RPA automation/Analytics/ AI/ Process improvement and contact center telephony
• Must have excellent logical / analytical skills
• Ability to independently develop solutions for complex business functionalities
• Must be adept in MS Office ,Excellent communication skills Certification-
• Lean Six Sigma Black Belt/Green Belt Certified
• Certifications in Analytics and/or Automation
• Experience in working with MS Office, Visio, R, Minitab, PowerBI/ Tableau