Solution Architect - Qualtrics

The purpose of this role is to create solution architectures for systems and platforms ensuring all relevant options are explored for time, cost and compliance to the company’s standards, policies and practices whilst meeting the business’ requirements. The role will oversee the work of other architects and delivery of the solution for clients both internal and external, shepherding it through the relevant governance.

We are seeking an experienced Solution Architect to design and deliver enterprise-grade cloud solutions with deep expertise in AWS, Qualtrics, and enterprise experience platforms. This role combines technical architecture, hands-on development, and direct client engagement to build scalable, secure integration solutions across banking, telecom, automotive, healthcare and aviation sectors. The ideal candidate will drive end-to-end solutioning from requirements gathering through implementation and serve as a trusted advisor to global clients on platform customization, data flow automation, and cloud-native transformation.

Job Description:

Solution Architect - Qualtrics

Employment Type

Full-Time

Experience

15+ Years

Role Summary

We are seeking an experienced Solution Architect with 15+ years of experience to design and deliver enterprise-grade cloud solutions with deep expertise in Qualtrics, AWS, and enterprise experience platforms. The role requires strong architecture, consulting, and client-facing experience to build scalable, secure, and AI-enabled solutions across industries including Banking, Telecom, Automotive, Healthcare, and Aviation.

Mandatory Skills

• Qualtrics Certified (CX/EX)
• Solution Architecture
• AWS Cloud Architecture
• Enterprise API Integration
• Qualtrics XM Platform (CX, EX, PX, Brand Experience)
• Serverless Architecture (AWS Lambda, API Gateway)
• Stakeholder & Client Management
• Enterprise Solution Design
• AI/ML & Qualtrics AI Features
  
  
  

Technical Skills

Cloud & Platforms

• AWS (Lambda, API Gateway, DynamoDB, S3)
• Azure/GCP (Good to have)
• Qualtrics XM Platform
  
  
  

Programming

• Node.js
• Python
• SQL
  
  
  

Frontend

• React
• Angular
• HTML/CSS
• jQuery
  
  
  

DevOps

• Docker
• Jenkins
• Git
  
  
  

Integration

• REST APIs
• CRM Integration
• Data Warehouses
• Ticketing Systems
• SMS/Messaging Platforms
• BI Tools (Tableau, Power BI) – Preferred
  
  
  

Key Responsibilities

Solution Discovery & Consulting

• Lead requirement discovery, solution scoping, effort estimation, and technical proposal creation.
• Engage with business stakeholders to translate business requirements into scalable technical solutions.
• Provide technical consulting during pre-sales and client presentations.
  
  
  

Solution Architecture & Design

• Design end-to-end cloud-native architectures using AWS and Qualtrics.
• Architect enterprise integrations with CRM, analytics platforms, and enterprise applications.
• Lead Qualtrics CX, EX, PX, and Brand Experience implementations.
• Drive adoption of AI-enabled capabilities, including Qualtrics AI features.
• Conduct architecture and code reviews while ensuring adherence to best practices.
  
  
  

Client Advisory & Strategy

• Act as a trusted advisor to enterprise clients.
• Present solution architecture, roadmaps, and recommendations to business and leadership teams.
• Align technology solutions with business objectives and future scalability.
  
  
  

Delivery & Governance

• Own the complete solution lifecycle from discovery through implementation.
• Ensure architecture standards, security, governance, and compliance.
• Drive consistency across multiple client engagements.
  
  
  

Innovation & Scalability

• Develop reusable solution frameworks and accelerators.
• Build scalable serverless applications using AWS, Node.js, Python, and React.
• Drive cloud modernization and digital transformation initiatives.
  
  
  

Required Experience

• 15+ years of experience in Solution Architecture or Enterprise Consulting.
• Hands-on experience with Qualtrics XM Platform (CX/EX mandatory).
• Proven expertise in AWS cloud architecture and enterprise integrations.
• Experience designing API-first and serverless solutions.
• Strong client-facing, consulting, and stakeholder management experience.
• Exposure to AI/ML technologies and Qualtrics AI capabilities.
  
  
  

Preferred Qualifications

• AWS Certified Solutions Architect
• Qualtrics CX/EX Certification (Mandatory)
• Experience with Agile/Scrum methodologies
• Consulting or Professional Services background
• Experience with Customer Journey Mapping, Voice of Customer (VoC), and Employee Experience programs
• Knowledge of Generative AI and Machine Learning applications
• Experience with data analytics and BI platforms
  
  
  

Educational Qualification

• Bachelor's Degree in Computer Science or related technical discipline (Required)
• Master's Degree in Computer Science or related field (Preferred)
  
  
  

Preferred Competencies

• Enterprise Architecture
• Strategic Consulting
• Cloud-Native Solution Design
• Excellent Communication & Presentation Skills
• Problem Solving & Decision Making
• Leadership & Mentoring
• Innovation & Continuous Improvement
  
  
  

Location:

DGS India - Mumbai - Thane Ashar IT Park

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent#DGS

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