Senior Account Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Senior Account Manager

Location: Mumbai, India

About the role:

OLIVER is seeking an experienced Senior Account Manager to join a one-year-old, high-profile account for a Fortune 500 financial services firm. This relatively new global account has already seen growth and is continuing to expand.

The Senior Account Manager will work alongside the Project/Account Managers, Director, and key stakeholders to support projects from initial concept to final delivery.  

This role requires fluency in English, Cantonese, and Mandarin.

 

What you will be doing:

This dedicated team is comprised of project managers, creative and digital designers, developers, and video producers. The team also partners closely with Japan, Shanghai, India, and our global counter-parts in US and UK.

You will help manage the production of both digital and print products across Asia.

Digital: corporate websites, campaigns, newsletters, email flyers, e-Learning modules, banner images, and graphics, etc.

Print: you will handle posters, flyers, brochures, newsletters, signage, event/campaign collateral, and communications related to major holidays, among other projects.

• Build relationships with day-to-day clients, external agency partners, and our cross-functional agency team
• Support the planning and execution of multi-channel marketing campaigns across digital, print, website, and video deliverables
• Leverage project management skills to manage multiple projects to tight deadlines in a fast-paced environment
• Review and refine creative project briefs, gather supporting files, collaborate with our creative team to develop, adapt, optimize, and deploy assets according to all required digital/print formats and specifications
• Act as an internal client advocate and knowledge center; guide best practices across creative, production
• Take in client feedback, assess the best way to move forward, and communicate instructions/next steps to the team by making recommendations and decisions
• Assist with brainstorming and concepting, look for every opportunity to bring creativity forward, convey strategic sensibility when evaluating, or presenting creative work
• Work closely with Account and Project Management teams to scope and cost out projects in addition to managing the day-to-day executional requirements
  
  

• 4 – 7 years in integrated marketing, digital advertising, account management or project management.
• Exposure of working in a client facing capacity, from handling client requests, to taking full and conclusive briefs and delivering to exceed the client’s requirements 
• Studio management or coordination experience is highly advantageous, as is the understanding of the mechanics of a creative studio 
• Ambitious – Shows determination and a desire to succeed. Continually helps clients to evolve 
• Shows imagination - combines different models to produce original solutions
• Thinks ahead, listens well. Shows entrepreneurial flair and a solutions-oriented mind-set
• Naturally encourages, nurtures, and realizes new ideas to inspire new possibilities. Inspires others to challenge boundaries and exceed them
• Has a hunger for learning and teaching others
• Sets clear goals and is focused on delivering results that are measurable and accountable. 
• Highly organized with a keen attention to detail; enjoys working in a fast-paced environment 
• Gets results with integrity in line with client requirements  
• Excellent communication and listening skills; is clear, succinct and gets point across professionally verbally and in writing 
• Strong administrative skills and attention to detail 
• Team-oriented and collaborative with the ability to problem-solve proactively and deal with multiple priorities 
• Passion for and inquisitive about AI and new technologies
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical