Manager Operations

Fynd is an AI-native unified commerce platform headquartered in Mumbai, India. We help enterprise retailers and large store networks bring together what typically sits in silos: online commerce, in-store operations, and logistics, into one modular, scalable stack.Trusted by 300+ enterprise retailers and supporting 20,000+ stores, Fynd powers end-to-end retail execution: build and run high-performance websites, sell across marketplaces, modernize store experiences, and automate logistics and supply chain workflows. Our platform is designed for speed, accuracy, and scale, so teams can launch faster, operate smarter, and deliver more consistent customer experiences across every channel.Backed by Reliance Retail Ventures Limited, Fynd is expanding across the GCC, Africa, and Southeast Asia to enable next-generation retail experiences.

Role Summary

We are looking for an experienced Operations Manager to lead and scale day-to-day e-commerce operations. The role requires strong operational ownership, people management, cross-functional coordination, and a solid understanding of technology-enabled processes. You will be responsible for ensuring smooth execution across stores, logistics, customer service, and internal tech teams while meeting SLAs and driving continuous process improvement.

Key Responsibilities

Operations & Execution:

• Own end-to-end operational workflows across stores, logistics partners, and support teams
• Ensure SLAs, TATs, and service quality benchmarks are consistently met
• Monitor daily operational metrics and take corrective actions proactively
• Identify operational risks, escalations, and bottlenecks and resolve them efficiently
  
  

Team Management

• Manage, mentor, and upskill the operations and associate-level teams
• Allocate workloads, set priorities, and ensure productivity targets are achieved
• Act as an escalation point for complex customer, store, or logistics issues
  
  

Cross-functional Coordination

• Work closely with Engineering, Product, Customer Support, Store Managers, and Logistics teams
• Provide structured feedback to tech teams on bugs, system gaps, and enhancement requirements
• Translate operational challenges into actionable tech/process solutions
  
  

Technology & Process Improvement

• Strong understanding of operational tech platforms (order management, dashboards, internal tools)
• Drive automation, process improvements, and efficiency initiatives
• Create and maintain SOPs, documentation, and training material
  
  

Customer Experience

• Ensure high-quality customer experience across all touchpoints
• Proactively identify potential customer-impacting issues and mitigate them
• Support the customer service team with insights, data, and preventive actions
  
  

Experience

Requirements & Skills

• 5+ years of experience in Operations within E-commerce / Retail / Tech-enabled startups
• Prior experience in a people management or lead role is mandatory
  
  

Core Skills

Strong understanding of e-commerce operations (orders, fulfillment, returns, logistics, SLAs)

• Good understanding of technology platforms and operational systems
• Excellent communication skills – written and verbal
• Strong analytical and problem-solving mindset
  
  

Managerial Competencies

• Ability to manage multiple priorities in a fast-paced environment
• Stakeholder management across internal and external teams
• Data-driven decision making and reporting
• Ownership mindset with a bias for action
  
  

Technical Skills

• Proficiency in MS Excel / Google Sheets
• Comfortable working with dashboards, reports, and operational tools
• Knowledge of SQL, big query & Data Studio.
  
  

Preferred Qualifications

• Experience working in high-growth startups or scaled e-commerce environments
• Exposure to last-mile operations, store operations, or omni-channel setups
  
  

What do we offer?

Growth

At Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we’re seeking talented individuals eager to grow with us.

We believe in empowering our people to take ownership, lead with confidence, and shape their careers.

• Flex University: Access in-house learning sessions and workshops designed to enhance your professional and personal growth.
• Learning Wallet: Enrol in external courses or certifications to upskill—we’ll reimburse the costs to support your development.
  
  

Culture

We believe in building strong teams and lasting connections.

• Regular community engagement and team-building activities
• Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture
  
  

Wellness

Your well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents

Work Environment

We thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation.

Join us to be part of a dynamic environment where your ideas make an impact!

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