Delivery Operations Team Lead

Skill required: Payroll - Payroll Organization Design

Designation: Delivery Operations Team Lead

Qualifications:Any Graduation

Years of Experience:7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Payroll experience into US/UK/International Define the payroll service delivery model. Define roles and responsibilities of the payroll organization including processing, administration, garnishments, taxes, time and attendance, shared service center, call center, and others. Define roles and responsibilities of payroll related jobs and positions.

What are we looking for?

• Is accountable for the results of the Service Line activities to both Accenture and Clients.
• Accountable for ongoing management of effective client service relationship within the service line.
• Develops new approaches and processes.
• Interfaces with other team leads, management and client staff and ensures good working relationships.
• Ensures the service line operations are efficient and effective and that SLA s are met.
• Ensure the first class delivery of service to clients.
• Participate in and/or support during Client visits Operational
• Accountable for the delivery of contracted services within the assigned service line.
• Champions the client processes within the service line.
• Accountable for client satisfaction with the service line.
• Acts as the escalation point for problems/issues within the service line.
• Actively looks for ways to grow skills and experience within the Service Line.
• At least 5 years of HR Experience
• Employee Workforce administration experience a plus
• Success Factor/Oracle Experience a plus
• HR Domain certification would be a plus
• Strong MS Office and Excel skills
• Proficient with Operational Excellence Practices
• Minimum of 2 years of prior people management experience
• Good organizational & prioritisation skills.
• Analytical and problem-solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Results & detail-oriented
• Focus on high data accuracy.
• Quality driven – in communications and all system transactions.
• Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
• Good written and verbal skills. Strong English language communication skills Excellent Customer Service skills Roles and Responsibilities: 1. In-depth understanding of payroll processes supported by Accenture Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free. 2. Should have Global Payroll legislative understanding and knowledge e,g, US W4/W2 Forms, UK P60/P45/P11D, Final Paycheck Law in USA, State reciprocal agreements in USA, etc. 3.Should have good understanding on Payroll Controls/Checks to make sure Payroll is 100% accurate i.e. Reconciliation of Last month vs current month payroll results and variances if any with reason, Zero or Negative Net Pay Report and reasons for the same, Duplicate payment report, Input vs output checks, etc. 4. Having knowledge of ERP applications like SAP, Workday, ADP would be added advantage. 5. Participate in the establishment and development of the operation, leveraging previous (Payroll outsourcing) experience in order to provide a differentiated service to the client. 6. Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required. 7. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. 8. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. 9. Escalate issues and seek advice when faced with complex issues/problems. 10. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. 11. Creates a logical plan, realistic estimates and schedule for an activity or project segment. 12. Ensures progress, issues and agreements are properly documented and acted upon. 13. Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions. 14. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required. 15. Participates in various Internal or Client initiatives related to Process. 16. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date. 17. Actively participate in all process related business meeting in-person or virtually through conference calls. 18. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. 19. Participate in and/or support during Client visits. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls.