Customer Care Executive (225-617)

As a Customer Care Executive, you will play a crucial role in ensuring customer satisfaction and loyalty, acting as the first point of contact for customers seeking assistance. Your primary objective will be to effectively address customer's inquiries, resolve complaints, and provide accurate information regarding the company's products and services. Your ability to communicate clearly and empathetically will create positive experiences and strengthen the customer-business relationship. This position requires excellent problem-solving skills and dedication to providing superior service. A successful Customer Care Executive will be patient, adaptable, and driven to contribute to the company's growth by enhancing customer experience.

Responsibilities

• Respond promptly to customer inquiries through phone, email, and live chat.
• Identify and assess customers' needs to achieve high satisfaction levels.
• Provide accurate, valid, and complete information using company guidelines.
• Handle customer complaints, provide appropriate solutions, and follow up for resolution.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal departments to ensure consistent service delivery.
• Inform customers of product features, benefits, and promotions.
• Build sustainable relationships of trust through open and interactive communication.
• Educate customers about self-service tools and online resources available.
• Continuously improve customer service skills to align with industry standards.
• Meet personal and team sales targets and call handling quotas.
• Participate in training sessions to stay updated with new products and services.

Requirements

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and practices is highly desirable.
• Excellent communication and presentation skills, both verbal and written.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent is required; a degree is a plus.
• Customer orientation and ability to adapt/respond to different personality types.