Food & Beverage Associate (225-617)

The Food & Beverage Associate is a vital part of the hospitality industry, primarily responsible for ensuring guests have a seamless and enjoyable dining experience. This role involves direct interaction with guests, ensuring they are satisfied with their meals and service. As a Food & Beverage Associate, you will be responsible for maintaining a high standard of customer service, operating cash registers, assisting with food preparation, and maintaining cleanliness in the work area. Your role also requires you to have a thorough understanding of the menu, the ability to recommend dishes and drinks, and to coordinate with the kitchen and other staff to ensure orders are served in a timely manner. Balancing an engaging personality with technical efficiency, the ideal candidate for this position is someone who can work efficiently in a fast-paced environment while keeping customer satisfaction as a top priority.

Responsibilities

• Provide excellent customer service to all guests in a friendly manner.
• Assist in preparing and serving food and beverages promptly and accurately.
• Maintain cleanliness and organization within the dining and service areas.
• Operate cash registers, manage transactions, and provide accurate change.
• Ensure automated point of sale systems are used effectively and correctly.
• Understand menu items thoroughly to make recommendations and answer questions.
• Coordinate with kitchen staff to ensure timely and accurate order delivery.
• Monitor guest satisfaction and respond to additional requests or complaints promptly.
• Assist in setting up dining areas and replenishing stock as needed.
• Support in training new staff members on service standards and protocols.
• Adhere to health and safety regulations, including food hygiene standards.
• Participate in regular team meetings to discuss improvements and updates.

Requirements

• High school diploma or equivalent is generally required for this position.
• Previous experience in a food and beverage service role is preferred.
• Outstanding communication and customer service skills are essential.
• Ability to multitask and work in a fast-paced environment effectively.
• Basic math skills for handling cash and processing transactions accurately.
• Strong understanding of food hygiene and safety protocols required.
• Flexibility to work shifts, including evenings, weekends, and holidays.