Business Analytics Internship In Mumbai

About The Role

We are looking for highly energetic, analytical, and detail-oriented Business Analyst Interns to support a large-scale telesales operation comprising 300+ sales agents across multiple locations.

The role is ideal for recent graduates who are passionate about data analysis, business insights, problem-solving, and operational excellence. The selected candidates will work directly with the Sales Leadership team on high-impact business projects, performance analytics, reporting, and root cause analysis initiatives.

Key Responsibilities

Business Analytics & Reporting

• Analyze daily, weekly, and monthly sales performance trends.
• Monitor key business metrics including conversion, productivity, attendance, revenue, quality, and customer outcomes.
• Prepare business dashboards and management reports.
• Generate actionable insights from large datasets to support decision-making.
• Identify performance trends across locations, teams, and customer segments.
  
  

Data Analysis & Root Cause Analysis

• Conduct detailed root cause analysis (RCA) for performance fluctuations.
• Analyze conversion drops, productivity issues, attendance challenges, and operational inefficiencies.
• Identify opportunities for performance improvement through data-driven recommendations.
• Support leadership with ad-hoc analytical studies and business reviews.
• Build structured reports highlighting key drivers of business performance.
  
  

Project Management & Process Improvement

• Support strategic business projects and process improvement initiatives.
• Coordinate with Team Leaders, Quality, Training, Workforce Management, and Operations teams.
• Track project milestones and prepare progress reports.
• Assist in implementation and monitoring of new business initiatives.
• Document processes, SOPs, and project outcomes.
  
  

Dashboard & Automation Support

• Create and maintain dashboards using Excel and Power BI.
• Improve existing reports through automation and process simplification.
• Support data validation and accuracy checks.
• Develop trackers and analytical tools to improve operational visibility.
  
  

Leadership Support

• Prepare Daily Business Review (DBR), Weekly Business Review (WBR), and Monthly Business Review (MBR) reports.
• Present findings and recommendations to management.
• Support leadership in strategic planning through analytical insights.
  
  

About Company: Traya is an Indian direct-to-consumer healthcare and personal care brand that provides holistic treatment for consumers dealing with hair loss. The company offers personalized, doctor-recommended treatments to determine the root cause of hair fall, alongside a range of hair care products curated from a combination of Ayurveda, allopathy, and nutrition.

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