Senior Project Manager

About Us

vFairs is an all-in-one event management platform and Gartner Magic Quadrant Leader helping event planners power conferences, trade shows, and corporate events with in-person, hybrid, and virtual solutions. Our platform includes event registration, on-site badge printing, mobile apps, and more, managing the entire event lifecycle from planning through analytics. Rated 4.9/5 for customer support and recognized as a top platform on G2, we're known for robust technology and customer service that goes the extra mile. vFairs has a transparent, fast-paced, and collaborative culture, with geographically distributed teams united by strong processes and the autonomy to drive solutions forward.

PRODUCT BACKDROP

vFairs is an all-in-one event management software that helps organizations of all sizes host memorable virtual, hybrid, and in-person events. We’re on a mission to help organizations influence, inspire & delight audiences they care about without limits of space & time. Rated #1 by our customers on review sites such as G2, Capterra, and SourceForge, we empower companies to host engaging & high-impact events using our best-in-class tech, combined with unbeatable customer support.

Company Culture

We are a team of diverse employees from around the world, bringing our unique skills and experience together to create a well-rounded supportive remote-first environment. Our culture relies on the values of inclusivity, innovation, accountability, and transparency with absolutely no ceiling on how high you can fly with us!

What We Do

vFairs offers an online events platform that enables organizations to connect with audiences all over the world at scale. vFairs helps organizers gain massive reach, create memorable impact with rich 3D designs, and serve as an engaging destination where attendees can interact and network using the best-in-class chat and webinar tools

About The Role

We are looking for a seasoned, experienced leader to step up and liaise between clients and our development hubs, organize our project activities, set client expectations, prioritize operations, and ensure quality delivery.

Job Requirements

• Manage a portfolio of events at any given point in time and plan event delivery schedules
• Full event life cycle ownership: successful event delivery will include full-service delivery from handover from pre-sales to post-event closure calls
• Provide on-site leadership for the project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
• Work with development and event set-up teams to ensure event customization and client requests are delivered on time
• Report on event success criteria results, metrics, test and deployment management activities
• Employ project management practices and engineer processes to ensure the team can deliver high-quality results to each client to compel them for renewals
• Prepare estimates and detailed project plans for all phases of the project
• Procure adequate resources to achieve project objectives in planned time frames
• Manage the day-to-day project activities and resources and chair the project management team meetings
• Provide status reports regarding project milestones, deliverables, dependencies, risks, and issues, communicating across leadership
• Understand inter-dependencies between technology, operations, and business needs
• Ensure technical accuracy, scalability, and quality of the event through collaboration with development teams
• Measure and optimize processes to increase the renewal rate of customers and their satisfaction scores
• Conduct post-event calls to collect candid feedback from customers, capture testimonials & create follow-up actions on each feedback item
• Develop and deliver progress reports, proposals, requirements documentation, and presentations to various audiences, including project team, sponsors, and key stakeholders
• Coach, mentor, motivate, and supervise project and program team
  
  

• Bachelor’s Degree in appropriate field of study or equivalent work experience
• Ability to work in US/Canada hours
• Excellent communication skills
• Minimum 4 years of project management experience, including tracking and planning projects
• Minimum 4 years of experience working with business stakeholders within a cross-functional team
• Interpersonal skills to influence and spur change, facilitate and enhance performance
• Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities