Customer Support Representative

WE’RE HIRING: Customer Service & Operations Support Executive (Supply Chain)

Company: Cyber System Private Limited

Location: Lahore, Pakistan — Fully On-Site

Working Hours: 8:00 AM to 5:00 PM

Experience Required: 2–3 Years

Education: Diploma or Bachelor’s Degree in Supply Chain, Logistics, Business Administration, or a related field

Job Overview

Cyber System Private Limited is looking for a detail-oriented and organized Customer Service & Operations Support Executive (Supply Chain) to support daily operational activities, order processing, customer communication, logistics coordination, and documentation. The ideal candidate should have strong Excel skills, professional English communication, and the ability to manage multiple tasks accurately under time pressure.

Key Responsibilities

• Handle customer inquiries and provide professional support to customers, suppliers, and other stakeholders.
• Manage order processing, order tracking, and operational coordination.
• Prepare, verify, and maintain invoices, packing lists, and other relevant documents.
• Coordinate with logistics partners, suppliers, and customers to ensure timely deliveries.
• Maintain accurate records of orders, transactions, and operational activities.
• Use Microsoft Excel to maintain data, verify figures, and prepare reports.
• Follow up on pending orders, shipments, payments, and documentation.
• Support communication with international customers and business partners across different time zones.
• Assist with ERP systems and ensure accurate data entry and record management.
• Maintain professionalism, accuracy, and organization while working under deadlines.

Required Qualifications & Skills

• Diploma or degree in Supply Chain, Logistics, Business Administration, or a related discipline.
• 2–3 years of relevant experience in customer service, order processing, logistics, or operations support.
• Strong working knowledge of Microsoft Excel.
• Excellent written and spoken English communication skills.
• Strong attention to detail, particularly when checking numbers and documents.
• Good organizational, coordination, and follow-up skills.
• Ability to remain calm and productive under pressure.
• ERP system experience is an advantage; NetSuite experience is preferred.

Preferred Experience

• Familiarity with international trade documentation, including invoices, packing lists, certificates of origin, bills of lading, and Letters of Credit (LCs).
• Experience in chemicals, oil and gas, or commodities.
• Experience dealing with overseas customers, international suppliers, or different time zones.

Employment Details

• Job Type: Full-Time
• Work Arrangement: 100% On-Site
• Location: Lahore, Pakistan
• Working Hours: 8:00 AM – 5:00 PM