Drive effective management of revenues from various channel partners (Regional Service Providers, Consolidators, FCCs, OSCs, etc.) across the region. Responsible for actively driving the entire cycle of channel development involving channel partner identification, start up support, capability development, revenue monitoring and undertaking corrective actions.
Key Responsibilities
Responsibilities
Strategic
Work closely with the Regional Sales Head, Regional Operations Head – Air Operations & Ground Operations to develop the overall channel partner development strategy in line with the overall organizational strategy
Drive identification of opportunities where channel partners can be introduced, with the aim of revenue generation and expansion of the geographical reach of Blue Dart services
Financial
Ensures the additions to RSPs, Consolidators, FCCs, etc. on a regular basis and analyze the financial benefits derived from the same
Operational
Support in the development of Standard Service Level Agreements (SLAs) for Regional Service Participants(RSPs) and work closely with the Legal team to develop contracts for them
Drive identification of channel partners through field visits, references, etc. and take inputs from operations and sales team in all locations for the same
Drive the empanelment of channel partners as per the defined process, along with relevant departments
Together with Regional Operations Head support setup of RSPs in terms of facilities planning, facilities design, branding, initial operations planning & support, etc.
Drive and develop initiatives to enhance revenues from other channel partners like FCCs, OSCs and Consolidators
Monitor channel partner performance, in terms of revenue generations, sales, profits, etc. generated from them on a regular basis and take corrective actions, if any
People
Provide direction, guidance and support to subordinates to help them discharge their duties effectively
Monitor the performance of subordinates on a continuous basis to identify key performers and mentor and coach them effectively
Key Result Areas and Key Performance Indicators
S. No
Key Result Areas
Key Performance Indicators
Support in Reach enhancement
Support expansion into Tier 2 and Tier 3 cities as per plan (in terms of timely identification and empanelment of RSPs, FCCs, Consolidators etc)
Drive activities related to setup of channel partners (from a sales point of view) as per defined timelines
Drive revenues from existing channel partners
Revenues from channel partners (RSPs, FCCs, Consolidators, OSCs)
Revenues from new RSPs
Drive sales capability building of channel partners
Conduct/ delivery of sales training programs for indirect employees (i.e. employees in channel partners) as per plan
Conduct of training/ capability building programmes for indirect employees (i.e. employees in channel partners) for rollout/ launch of new products or new processes
% coverage of indirect employees (i.e. employees in channel partners) (as per plan) in terms of conduct of sales training programmes
Ensure Performance Driven Culture
Adherence to Performance Management system timelines and guidelines
Employee engagement and retention
Employee Satisfaction Score of employees in the team
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