SALES COORDINATOR

Key Responsibilities

• Client Communication & Lead Management
• Send professional introduction emails to potential clients with the company profile and product portfolio across UAE, Qatar, Oman, and KSA.
• Respond to RFQs, WhatsApp enquiries, and website enquiries,with accurate product and pricing information.
• Log all leads in CRM without duplication and ensure timely follow-ups.
• Create opportunities in CRM upon instruction from Sales Executives.
• Quotation & Order Processing
• Draft quotations with correct pricing, delivery timelines, and product details.
• Prepare quotation revisions and ensure accuracy prior to submission.
• Track Purchase Orders from clients and maintain updated records.
• Collect delivery details and coordinate with internal teams for timely dispatch.
• Documentation & Invoicing
• Prepare delivery notes, invoices, and proforma invoices.
• Maintain proper filing of all sales documents in both soft and hard copies for quick retrieval.
• Customer Service & Issue Resolution
• Provide after-sales support and manage customer complaints professionally.
• Resolve operational issues at the ground level; escalate to Sales Lead when required.
• Sales Coordination Support
• Assist in developing sales materials and promotional campaigns.
• Ensure availability of sales-related equipment, samples, and materials before any activity.
• Support Sales Team by tracking orders, monitoring delivery schedules, and maintaining high customer satisfaction across markets. Skills & Qualifications Core Skills
• Strong communication skills (email, WhatsApp, phone, CRM, Teams).
• Excellent coordination and multitasking ability.
• Accuracy in preparing quotations, invoices, and documentation.
• Strong follow-up discipline and responsiveness.
• Ability to manage multiple sales executives’ requirements simultaneously.
• Professional problem-solving and escalation management. Technical Skills
• CRM entry & lead management (avoid duplication, update status, opportunity creation).
• MS Office proficiency (Excel, Word, email drafting).
• Experience preparing quotations, POs, invoices, and delivery notes.
• Understanding of order cycles, delivery coordination, and documentation flow. Qualifications
• Bachelor’s degree.
• Previous experience in sales coordination or customer service is an added advantage.
• Strong organizational skills and attention to detail. Behavioural Competencies
• High ownership and accountability in all tasks and deliverables.
• Ability to work effectively under pressure and manage urgent timelines with composure.
• Team-oriented, proactive, and consistently customer-focused mindset.
• Strong commitment to long-term organisational growth — a reliable contributor who aligns personal performance with the company’s goals, vision, and future objectives.
• Displays loyalty, consistency, and a “big-picture mindset,” ensuring actions support both immediate targets and long-term strategic direction.
• Adaptability and discipline to work independently in a remote environment.