Retail Sales Officer (225-619)

A Retail Sales Officer plays a crucial role in driving sales growth and enhancing customer satisfaction within a retail environment. This position involves actively engaging with customers to offer product recommendations, answer inquiries, and provide an outstanding shopping experience. Individuals in this role are expected to possess excellent communication and interpersonal skills, enabling them to build strong relationships with customers and effectively promote products. The Retail Sales Officer will also be responsible for maintaining the store's presentation standards, stocking inventory, and ensuring a welcoming atmosphere for all customers. This is an excellent opportunity for individuals with a passion for retail and a commitment to delivering top-notch service.

Responsibilities

• Engage with customers to identify their needs and offer suitable product options.
• Maintain an up-to-date knowledge of all product features and benefits.
• Assist in organizing and preparing in-store promotions to boost sales.
• Ensure that the store's visual merchandising meets company standards.
• Handle customer complaints and issues effectively to ensure satisfaction.
• Complete sales transactions quickly and accurately using the POS system.
• Restock shelves and ensure all products are well-presented and labeled.
• Coordinate with the stock team to manage inventory levels efficiently.
• Provide feedback to management on customer preferences and sales trends.
• Participate in regular team meetings to share insights and best practices.
• Follow all safety and security procedures to protect the store and customers.
• Achieve or surpass monthly sales targets and contribute to team goals.

Requirements

• High school diploma or equivalent; a degree in sales is a plus.
• Proven experience in retail sales or a similar customer-facing role.
• Exceptional interpersonal and communication skills for effective customer interaction.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail in a fast-paced environment.
• Proficiency in basic math and experience handling cash transactions.
• A positive attitude and team player mentality to fit the store culture.