Cloud Engineer - Analyst

Job Title – Cloud Engineer . Analyst ACS SONG 

Management Level: Level 10 Sr. Analyst

Location: Kochi, Coimbatore, Trivandrum

Must have skills: AWS/Azure/GCP

Good to have skills: Understanding of ITIL Practice

Job Summary

As an experienced Cloud Engineer is responsible for the reliability and performance of the digital platform that we run for our clients. You will be working with various teams including the development team/s to manage the hosted or cloud native applications in an efficient and secure manner. Your responsibilities will include

Roles And Responsibilities

• To collaborate with specialist teams within the organisation and third-party suppliers, to deliver outstanding results for our clients
• Actively participate in our shift-left strategy via tools, automation, process and self-service functions to empower the business and other IT teams
• Manage business stakeholders through clear and accurate communication
• Configure and fine-tune hybrid and cloud native systems
• Monitoring and managing systems within the scope of the service
• Maintaining data integrity and access control by making use of operational tools
• Monitoring cloud costs and explore cost optimization strategies
• Plan and take preventive actions to mitigate risk of service disruptions
• Planning and patching systems based on generated software vulnerability reports 
• Responding to alerts and escalation of incidents, with the aim to analyze and resolve them
• Execute root cause analysis into P1/P2 incidents
• Fulfilling service requests raised
• Deploy release packages from a CI/CD solution
• Ensure training material and technical documentation on new and existing operating process are kept up-to-date
• Reporting key metrics to the service manager
• Participate and contribute to our Agile way of working including planning, retrospectives and showcases
• Document and track issues and reasonable steps taken within the ticket management system
  
  
  

• At least 3 years experience in an Online Systems/Web application support
• Exposure to APM monitoring, alerting and identifying trends with dashboards
• Experience with installation, configuration, managing and operating Linux systems
• Have a good understanding and experience working with one of three major Public cloud providers (AWS, MS Azure, GCP)
• Experience in querying logs using log aggregation tools like ELK, SPLUNK, etc.
• Working knowledge of SQL and NoSQL database like MySQL/Oracle/PostgresSQL/DynamoDB/MongoDB/Cassandra/Redis/Memcache
• Has experience working with JIRA and Confluence
• Hands on experience with Docker and Kubernetes will be an added advantage
• Knowledge of best practices and IT Operations in an always-up and always available service
• Prior working experience in an Agile environment will be an advantage
• An understanding of ITIL practices would be ideal
• You must be willing to work in shifts.
• You must have a strong technical aptitude and an organized, process driven work ethic.
• You will have strong written and verbal communication skills and a track record for providing high customer satisfaction